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Manufacturer: Empire Today Category: Installation Clear all filters (71 of 71 reviews match)
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Empire Today's reply to:

Dear Laurie, Our mission is to make beautiful new floors easy for our customers. At the core of this mission is our commitment to customer satisfaction. We appreciate you bringing your concerns to our attention and are aware that we are currently working with you...
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Product
Empire Today Carpet Installation
#1037113
They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and window treatments. The result is beautiful. The carpet looks great, and I get so many compliments on how good the basement floor looks. I love the window...
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Empire Today Melrose Park, Illinois
Product
Empire Today Carpet Installation
I liked
  • Quality of the installation
  • Easy to schedule in-home consultation
  • Initial contact and install
#1012196
Empire Today's reply to:

Empire Today Carpet Installation Review
Dear Virginia, We appreciate you bringing your concerns to our attention, and understand that we have spoken to you regarding the damages in your home. We will continue to investigate further and will be in contact with you shortly. Thank you.
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Product
Empire Today Carpet Installation
#1009624
Empire Today's reply to:

Empire Today - Fed up!
Dear Sandra, Thank you for bringing this matter to our attention. We apologize for the lack of follow up that you have received, and assure you that your concerns are important to us. We will be in contact with you shortly to start working towards a solution. Thank you...
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Product
Empire Today Carpet Installation
I didn't like
  • No show
  • Quality of the job
#1005749
Empire Today's reply to:

Dear David, We understand your frustration and are disappointed to hear that your installation was not completed as scheduled. We will be following up with you shortly to learn more and start working towards a solution. Thank you.
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Product
Empire Today Carpet Installation
#1002217
Empire Today's reply to:

Dear Monica, We understand that this has been a frustrating situation, and regret to hear that you have been inconvenienced by this matter. Our records show that we have spoken to you and have attempted to reach an amicable solution. We will further review your...
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Product
Empire Today Carpet Installation
#998835
Empire Today's reply to:

Dear Cara, We’ve read your review, and regret the issues that occurred during your installation. We realize this has been a frustrating situation, and we want to help make things right for you. We will be contacting you shortly to discuss the situation and ensure that...
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Empire Today Westbury, New York
Product
Empire Today Carpet Installation
I liked
  • Originally liked salesperson -
  • Being able to shop at home
I didn't like
  • Not resolving problems
  • Never use them again
#993986
Empire Today's reply to:

Resolved

Dear Chris, Your satisfaction is important to us, and we’re disappointed to hear about the delays in your installation. We’ll be in contact with you shortly to learn more and start working towards a solution. Thank you for your patience, -ET Customer Support
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Product
Empire Today Carpet Installation
#990135
Dear Marharyta, We appreciate you bringing your concerns to our attention, and are disappointed to hear about your experience. Our records show that we have addressed this matter and have scheduled an upcoming service for you. If you continue to have questions or...
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Empire Today Orlando, Florida
Product
Empire Today Carpet Installation
I didn't like
  • Job quality
#989248
Dear Mr. and Mrs. Days, Our records show that we have been in contact with you regarding this matter and have been unable to reach you. Please email us at customersupport@empiretoday.com at your earliest convenience, and reference your post in your email. Thank you.
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Product
Empire Today Carpet Installation
#980691