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Manufacturer: Empire Today Category: Installation Clear all filters (55 of 55 reviews match)
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I called customer service yesterday and asked if they could tell us morning or afternoon because we took a day of vacation for carpet installation on Wed. The CS rep was a condescending *** and said no they can't tell you until the trucks are loaded in the am. I explained that I didn't want a specific time, just morning or afternoon so we would only have to take 1/2 a day off work. He continued to be a condescending smarta$$ so I hung up....in...
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ETCustomerSupport

ETCustomerSupport Dear Cheryl,
Your concerns are important to us and we are saddened to hear that you have not been satisfied with your experience. We have located your account and we'll be...

I had to get carpet installed within a week, so begrudgingly, I went with them. Also, there "half-off" promo is a total scam. They don't give you any prices on the carpeting upfront, so you have no idea what your getting half-off of. The carpet that I supposedly got "half off" of was approximately the same price of similar spec carpeting at REGULAR price in a big box store. There's no deal at all there. The idiots they sent to install the...
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ETCustomerSupport

ETCustomerSupport Dear Amber,
We sense your frustration and are disappointed to hear that you feel this way. Your satisfaction is important to us and we will be in contact with you soon to ...

I liked
  • Easy to schedule in-home consultation
#940090
Years later I thought I'd try them again for carpet--after all--how hard could that be? The first day they showed up and tore out all my old carpet only to discover they didn't have enough new carpet to do the job! The second day they showed up, threw the stuff down and took off in a rush--with a half-*** install job which is now lumping and sliding down the stairs! I called customer service and they sent someone out who told me it had been...
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ETCustomerSupport

ETCustomerSupport Dear Dawn,
We are disappointed to hear that your product is not meeting your expectations. Your concerns are important to us and we will be following up with you soon to l...

I liked
  • Quickness of install
#938786
Had my living room, stairs hallway and two bedrooms done.You could see the seams in the carpets in the living room and bedroom. Called customer service and they said they would send someone out. Took time off work to wait for someone to come, no show. Called back going to send someone out again. No show, called and they said someone had come out and there was nothing they could do. Told them that haven't even showed up. Sent someone out again...
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ETCustomerSupport

ETCustomerSupport Dear Pamela,
We never want our customers to be disappointed in our services and we regret to hear that you feel this way. Your concerns are important to us and we'll be fo...

I liked
  • But not to repair it
  • People were very courteous
I didn't like
  • Quality of the job
#928998
His response was Empire will only do vinyl or carpet because my house was built in 1958 the floors are not level. He showed me samples of the vinyl which I was impressed with so I contracted with Empire to come out on 9/8 to install the vinyl floors. The day before the scheduled install 9/7 they called to verify that someone over the age of 18 would be available to greet the installers and let them in. The day of the original install date...
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I liked
  • Honesty of the vinly installer
I didn't like
  • Everything else about the experience
#922323
Empire Today's reply to:

Dear Robin, We understand that your time is valuable and we regret to hear that your installation was not completed as planned. We assure you that your concerns are important to us and we'll be following up with you shortly to discuss this matter in more detail. Thank you.
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I didn't like
  • Everything after salesperson
  • Customer service poor
  • Quality of the job
#921601
Total terrible customer care, poor sales pitch.Salesman in Toledo (Doug) came across so shy-stee and fraudulent. Late for installation, Installers couldnt speak english. (Was not even employed by Empire) So i wondered, who did i really hire?...huum. Anyways late for the job, couldnt even perform the job due to no padding. Smh....wow. Then had the nerve to tell me they wasnt sure if they could even comr back the next day.(Had to reschedule all...
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It has been month and my rugs are already coming up these people are horrible don't ho what thay are doing thay are afraid to move furniture thay are slow rude Ian going to have to have to get another company to come in and fix what thay screw up better business bureo will be notfied people out there don't wast time and money with this company had over 1,000 dollars worth damage and got paper stating thay going pay me 300 dollars for...
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Anonymous

Anonymous We have read your review and have been able to locate your information. We will have someone contact you soon to discuss the matter.

I didn't like
  • Never use them again
#912827
OLD CARPET IN BEDROOM THAT WAS ADDED 2006.MY HOME WAS PEST FREE DUE TO DILIGENCE IN WHOLE HOUSE TREATMENT FOR PEST EXTERMINATION/PREVENTION OVER ALL THESE YEARS. I CONTRACTED WITH EMPIRE TO DO THE WORK INSTALLING NEW CARPET AND PAD...$ 900 FOR 450 SF....ALLEGEDLY 1/2 PRICE AND UNTIL LATE IN JULY, I HAD CONSIDERED THE JOB TO HAVE BEEN SATISFACTORILY INSTALLED, WHEN I DISCOVERED THAT THE ENTIRE AREA OF THE CARPET WAS/IS SATURATED WITH TINY...
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SIDWELLIAN

SIDWELLIAN 1:57 AM 82016...SATURDAY...JUST FINISHED ALL I'M GOING TO DO FOR THIS NIGHT....EMPIRE TODAY...YES TODAY, SHOULD SEND SOMEONE TO SEE (INVESTIGATE FURTHER) THIS STATE OF INFESTA...

SIDWELLIAN

SIDWELLIAN HAVE TO ADD TODAY'S (8/19/16) EVENTS, WHILE THEY ARE FRESH...
I HAD A VOICE MSG, AT 9:40 AM TO CALL CHARLENE @EMPIRE, RETURNED THE CALL, LEFT MESSAGE @11AM...DID NOT CALL M...

Purchased from Santa Fe Springs location - After my new berber style carpet starting coming apart, I called customer service for repair. They scheduled my appointment for a Saturday between 9-12 and then I was called at 8:30 am on that Saturday that they had to cancel but rescheduled for the following Saturday. The following Saturday, I received a call at 8:15 a.m. that again they had to cancel but for sure they would do it on the next Saturday...
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ETCustomerSupport

ETCustomerSupport Dear Lissa,
We are sorry to hear that your experience was not a positive. We want to help and will be in contact with you soon to discuss your concerns in more detail.
...

I didn't like
  • Canceled appt 3 times at the last minute
#899973