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Product: Empire Today Carpet Installation Clear all filters (75 of 75 reviews match)
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Empire Today's reply to:

Dear Kat, We view every customer purchase as an ongoing relationship, and we strive to achieve customer satisfaction every step of the way. We thank you for bringing this matter to our attention, and sincerely regret to hear that this was your experience. We’ll be in...
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Product
Empire Today Carpet Installation
#1130436
Empire Today's reply to:

Dear Jason, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We...
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Product
Empire Today Carpet Installation
#1085729
Empire Today's reply to:

Resolved

Dear Sandeep, Customer care and complete satisfaction is our highest mission, and we accomplish this by providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such...
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Product
Empire Today Carpet Installation
I didn't like
  • Not trust worthy
  • Sales person lie to me
#1076226
Dear Suzanne, As a national leader in the installed home improvement and home furnishings industry, our goal is to provide every customer with world-class service, and we achieve this mission by putting our customers first. We regret to hear that your experience did...
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Product
Empire Today Carpet Installation
I liked
  • Customer service
#1075662
Empire Today's reply to:

Dear Nina, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. We appreciate you making us aware of your concerns and understand that your order has been cancelled...
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Product
Empire Today Carpet Installation
I liked
  • Saleswoman lilith was great
I didn't like
  • Electronically charged me but refused to issue electronic refund
  • Made me wait on hold for 34 minutes
  • Rescheduled me one month later without telling me
#1065184
Dear Sheila, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We appreciate you making us aware of...
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Product
Empire Today Carpet Installation
I didn't like
  • Customer service
  • No show installation
#1061406
I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the...
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Product
Empire Today Carpet Installation
#1060348
Dear Chris, Customer satisfaction is a priority for us, and we assure you that we work with our customers from beginning to end in order to address their concerns. Your feedback is valuable to us, and we’ll be in contact with you shortly to start working towards a...
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Product
Empire Today Carpet Installation
I didn't like
  • Quality of the job
#1057819
Empire Today's reply to:

Dear Michael, In order to achieve our vision to become America’s first and best choice for installed flooring, we put forth the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We thank you for bringing your...
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Westbury, New York
Product
Empire Today Carpet Installation
I didn't like
  • That they did not come the day they were supposed to
#1055535
Empire Today's reply to:

Dear Yan, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your...
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Schenectady, New York
Product
Empire Today Carpet Installation
I didn't like
  • Job quality
  • Horrible customer service
  • Lack of communication
#1050401