Product: Empire Today Carpet Installation Clear all filters (86 of 86 reviews match)
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Dear Prudence, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear your concerns, and assure you that this is not the experience that we wish for...
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Empire Today Carpet Installation
Review #1536324 is a subjective opinion of poster.
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Dear Bill, Our mission is to make beautiful new floors easy for all of our customers. We put our customers first and act with a sense of urgency to address their concerns from start to finish. We regret to hear about the miscommunication that you received, and assure...
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Baltimore, Maryland
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Empire Today Carpet Installation
Review #1517594 is a subjective opinion of poster.
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Dear Thomas, We’re committed to consistently providing our customers with the best quality service nationwide. From pre to post installation we work with our customers to ensure their satisfaction. We regret to hear that your carpet is not meeting your expectations,...
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Empire Today Carpet Installation
Review #1413074 is a subjective opinion of poster.
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Empire Today's reply to:

Dear Susan, At Empire Today our mission is to “Make beautiful new floors easy,” for our nationwide customers. At the core of this mission are the values of customers first; golden rule; teamwork; integrity; and results that the Empire Today brand commands. We sincerely...
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Empire Today Carpet Installation
Review #1340919 is a subjective opinion of poster.
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Dear Jessica, Customer satisfaction is our number one priority. From pre to post installation, we strive to make our customer’s experience as easy as can be. We apologize for your installation delay, and understand that your job has been completed to your satisfaction....
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Cleveland, Ohio
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Empire Today Carpet Installation
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  • Delays
Review #1290728 is a subjective opinion of poster.
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Dear Danny, We strive to leave a positive impression from start to finish for all of our customers. Putting customers first is one of the key values, which helps us achieve our mission of making beautiful new floors easy. We regret to hear that you were not satisfied...
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Empire Today Carpet Installation
Review #1259235 is a subjective opinion of poster.
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Dear Marc, Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation. We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. If you...
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Empire Today Carpet Installation
Review #1245073 is a subjective opinion of poster.
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Empire Today's reply to:

Dear Customer, We’re thrilled to hear that your concerns were addressed in a timely manner, and are glad to know that we made beautiful new floors easy for you! We hope to work with you on future projects. Thank you for sharing! -ET Customer Support
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Empire Today Carpet Installation
Review #1200181 is a subjective opinion of poster.
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Dear Kat, We view every customer purchase as an ongoing relationship, and we strive to achieve customer satisfaction every step of the way. We thank you for bringing this matter to our attention, and sincerely regret to hear that this was your experience. We’ll be in...
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Empire Today Carpet Installation
Review #1130436 is a subjective opinion of poster.
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Dear Cindy, For over 55 years we’ve been committed to providing outstanding customer service from start to finish. Our mission is to make beautiful new floors easy for all of customers and we accomplish this by putting our customers first. We’re disappointed to hear...
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Empire Today Carpet Installation
Review #1121808 is a subjective opinion of poster.