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Manufacturer: Empire Today Category: Installation Clear all filters (55 of 55 reviews match)
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Empire Today's reply to:

Dear Sandra, Thank you for bringing this matter to our attention. We apologize for the lack of follow up that you have received, and assure you that your concerns are important to us. We will be in contact with you shortly to start working towards a solution. Thank you for your patience. ET Customer Support
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I didn't like
  • No show
  • Quality of the job
#1005749
Empire Today's reply to:

Dear David, We understand your frustration and are disappointed to hear that your installation was not completed as scheduled. We will be following up with you shortly to learn more and start working towards a solution. Thank you.
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Empire Today's reply to:

Dear Monica, We understand that this has been a frustrating situation, and regret to hear that you have been inconvenienced by this matter. Our records show that we have spoken to you and have attempted to reach an amicable solution. We will further review your concerns and will be in contact with you shortly. Thank you for your patience. -ET Customer Support
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Empire Today's reply to:

Dear Cara, We’ve read your review, and regret the issues that occurred during your installation. We realize this has been a frustrating situation, and we want to help make things right for you. We will be contacting you shortly to discuss the situation and ensure that a solution is reached. Thank you. -ET Customer Support
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I liked
  • Being able to shop at home
  • Originally liked salesperson -
I didn't like
  • Not resolving problems
  • Never use them again
#993986
Empire Today's reply to:

Resolved

Dear Chris, Your satisfaction is important to us, and we’re disappointed to hear about the delays in your installation. We’ll be in contact with you shortly to learn more and start working towards a solution. Thank you for your patience, -ET Customer Support
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Dear Marharyta, We appreciate you bringing your concerns to our attention, and are disappointed to hear about your experience. Our records show that we have addressed this matter and have scheduled an upcoming service for you. If you continue to have questions or concerns please contact us at customersupport@empire-today.com. Thank you, -ET Customer Support
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The sales person came and pitched us this dialogue; how wonderful their carpet is, that it would not hold any animal smells and that urine would not stick to the carpet, (due to this special material that the carpet is made of) our house would always smell fresh . A few days later, (The crew came and after multiple breaks finally finished), I felt that they did a very poor job on insulation especially on our steps with all of the time that they...
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Empire Today's reply to:

Dear Customer, We sense your frustration and are disappointed to hear that you feel this way. Your concerns are important to us, and we would like to follow up to address your concerns. Unfortunately, we are unable to locate your account with the information in your post. Please email your concerns and account information to customersupport@empire-today.com so that we can further assist you, and mention Pissed Consumer in the subject line. ...
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Empire Today's reply to:

Dear Customer, We are saddened to hear about the lack of communication that you have received. We would like to further address your concern, but are unable to verify your customer account. Please email us at customersupport@empire-today.com with your account information so we can follow up with you, and mention PC in the subject line. Thank you.
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I scheduled a estimate with Empire Today. Salesperson arrived on 11/4/16. Very nice while here. Signed a contract for the install to happen on Tuesday 11/8/16. Gave them a $1,000.00 for the deposit Received absolutely no telephone call follow-up as to what time the installer would arrive. I started calling the corporate 1-800 customer service number. The rudest people I have ever spoken to in my life. "sorry to hear that, understand your...
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ETCustomerSupport

ETCustomerSupport Dear Cindy,
We sense your frustration and regret to hear that you feel this way. Your concerns are important to us, and we will be in contact with you soon to learn more. ...