Empire Today's reply to:

Empire Today - No Call/No Show

Dear Ben, We understand that time has passed since your posting and want to ensure that your concerns were heard. For future questions please contact us at customersupport@empiretoday.com.
Thank you.
ID
#736730 Review #736730 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

I had scheduled to have my carpet replaced. I signed a contract on 11/09/2015 to be installed on 11/18/2015.

I was told that i would get a call the day of to confirm, but never got a call. I took off from work and no one showed up. I called Empire, and i was told they have me scheduled for 11/25 by one of their rep. I was then told it was actually scheduled for 11/18, but they don't know what happened.

I then got a call from their district manager who was rude and very unprofessional. He told me to go ahead and cancel if i want to.

I will never do business with this company again.

2 comments
Kennidy
#1066516

We regret that your installation was not completed as scheduled, and we understand that this is a frustrating situation. We would like to follow up with you and make things right, but unfortunately, we cannot locate your account with the information posted here.

Please send your contact information to customersupport@empiretoday.com so that we can reach out to you.

Thank you.

Anonymous
#1066394

That's funny, they just did the same thing to me. They were to install my carpet on 11-18-15 an I waited all day no one showed, I called and they told me they did not have enough crews to cover for this day so they would reschedule me for nov.

30th. I told them the only reason I signed the contract was because my salesman, kevin Finn, said they could install before thanksgiving. He even called to make sure. After loud complaining on my part they said they would send out a crew today.

Well ,the new crew just came, a mexican woman and a young kid. They did not speak english and insisted they could not start on the job until I paid them first. I have never paid for a job until it's finished and to my satisfaction. So they had to call their supervisor.

We waited for a good 45 minutes. No one answered the phone, so I kicked them out and called and cancelled my order.

That was the only pleasurable moment of this whole experience. I would never recommend this company to anyone!!!!!!!!!!!!!!!!!!!!!!!

View more comments (1)
Empire Today's reply to:

Beware of Empire Today

Dear Tina,
We are disappointed that your initial experience was not a positive one, and understand that your order was cancelled per your request. If you continue to have questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
ID
#693178 Review #693178 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Cons
  • That they did not come the day they were supposed to
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Full refund

I was supposed to have carpet installed today (9/2/15) and spent 2 hours tearing my house apart to get ready for the installers. Instead of calling me first thing, they waited until 9:30 to call to say they needed to reschedule.

I have cancer and am recovering from a broken back, so getting ready for them was not easy.

I called them back and asked to talk to a manager (who from the first call was supposed to call me back and didn't). So I told the young man who put me on hold 3 times to try to get someone that if they didn't come today, I wanted to cancel the whole thing. I have read other reviews and most everyone was unhappy with having to pay in full, up front, before installation. I knew this was the case but was willing to do it.

So now I am am still waiting to hear from them and if they do not call in the next 15 minutes I will call back and cancel the whole order.

Very unprofessional and it's funny that they called twice and sent multiple e-mails to be sure they could come on 9/2/15 and now they are not coming. I will be calling a local company to get new carpet as Empire does not deserve my business.

1 comment
Kennidy
#1029101

Hi Tina, we regret that you were inconvenienced by your missed appointment. We never want our customers to be disappointed in our service, and we understand your frustration.

We understand that we've been in contact with you and that you decided to cancel your order. Please do not hesitate to contact us if you would like to discuss this matter further, or if you have any additional questions or concerns.

Thank you.