Product: Empire Today Carpet Installation Clear all filters (0 of 85 reviews match)
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Dear Mr. and Mrs. Days, Our records show that we have been in contact with you regarding this matter and have been unable to reach you. Please email us at customersupport@empiretoday.com at your earliest convenience, and reference your post in your email. Thank you.
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Empire Today Carpet Installation
#980691
Empire Today's reply to:

Empire Today - STILL WAITING

I have had 2 appointments for carpet install this week, Monday and today, I have taken 2 days off work, postponed my work travels to be present for the install, moved furniture out of the room (and back) 2X, I called to confirm BOTH appointments time/day, and STILL NO CARPET. The installer had a cancellation, in the morning, and my install was scheduled for the afternoon (conformed directly that morning) and I was at an appointment in the morning when he decided he wanted to do it since the other cancelled, and since I had confirmed the afternoon, and confirmed it at 7:30am that same day, he still cancelled and didn't tell me. I had to call when he never showed, and the excuse was "well, he didn't want to wait since his first appnt cancelled"....NOT MY PROBLEM! I was a hairstylist for 20 years, and if my morning appnt cancelled, I didn't go home for the day and blow off all my other appointments! WHERE IS THE CUSTOMER SERVICE THEY ADVERTISE IN THEIR COMMERCIAL????? I want someone held accountable for this! I now will not have the carpet for my holiday gathering, have burned 2 days off work waiting for this POS to show up, and now will be traveling all next week, so STILL won't have the carpet for another 2 weeks! This has to be THE WORST company I have dealt with ever! They simply DO NOT care! Where is the CEO- Keith Weinberger??? He needs to know about this!! I will not stop here, I will be going to the top until I am heard by someone who gives a SH**!
Product
Empire Today Carpet Installation
#974000
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Testimonial
I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't initially...
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Product
Empire Today Carpet Installation
#1013204
Empire Today's reply to:

Dear Customer, We are saddened to hear about the lack of communication that you have received. We would like to further address your concern, but are unable to verify your customer account. Please email us at customersupport@empire-today.com with your account...
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Product
Empire Today Carpet Installation
#970665
Empire Today's reply to:

Dear Mr. Robbins, We appreciate you making us aware of your experience, and understand that we are currently working with you towards a solution. We will continue to ensure that your concerns get addressed. Thank you.
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Product
Empire Today Carpet Installation
#969441
Empire Today's reply to:

Dear Robert, We understand your frustration and regret the inconvenienced this caused for you. Your account has since been cancelled per your request, if you continue to have questions and/or concerns please contact us at customersupport@empiretoday.com. Thank you.
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Product
Empire Today Carpet Installation
#965766
Dear Ruth Your concerns are important to us, and we are saddened to hear that your experience was not an excellent one. We would like to follow up with you to discuss further, but unfortunately are unable to locate your customer account with the information provided....
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Nashville, Tennessee
Product
Empire Today Carpet Installation
#965321
Empire Today's reply to:

Dear Sheralyn, Your satisfaction is important to us and we will continue to follow up with you until a solution is reached. Thank you.
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Product
Empire Today Carpet Installation
#956887
Dear Darlene, We are disappointed to hear that your most recent experience has not been a positive one. We will be following up with you soon to learn more. Thank you for your patience.
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West Sacramento, California
Product
Empire Today Carpet Installation
#955831
Dear Cindy, We understand that you have agreed to cancel your order since this post was made. If you continue to have questions or concerns, please don't hesitate to contact us at customersupport@empiretoday.com. Thank you.
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Locust Grove, Georgia
Product
Empire Today Carpet Installation
#951739