Reply by Empire Today

Dear Kathy,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
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Wyoming, Michigan
1.8
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Advertised vs Delivered
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1 comment

Omg horrible horrible customer seevice the girls that answer the phone are very sweet and i understand they just tslk to custumers.Howerever we had a crew come install 2 rooms of carpet.

Love love love my carpey BUT our livingroom had a poor job of instsllation bedroom looks amazing. Our living room trim has been destroyed we have visible seems with carpet freying and pulling up and very visible 2 different shades of same carpet. Been bumped frkm getting service to repair 2 times cant get anyobe to call you back or show up to do repair when they say they will. Sellibg you carpet next day service.

I stalling carpet next day service.Repair their mistake impossible

Review about: Empire Today Carpet Flooring.

Reason of review: Poor customer service.

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ETCustomerSupport
#1149753

Hello,

Thank you for bringing this to our attention.We to help!

Please contact us at customersupport@empiretoday.com so we can start working towards a resolution.

Thank you.

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