Product: Empire Today Carpet Flooring Clear all filters (11 of 11 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
0 comments
Dear Leslie, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We appreciate you making us aware of this matter, and regret to hear that you feel this way. We’ll be following up with you soon to discuss your...
View full review
Author
Location
Covington, Georgia
Product
Empire Today Carpet Flooring
Review #1114810 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Empire Today - Awful service and defective product

Just plunked more than $3000 down on new carpet. First time we vacuum the carpet, it snares and pulls up a large thread. Guy who installed it comes out, "fixes" it. Happens again, same response from Empire. Happens a 3rd time, I am promised a call within 24 hours....6 days later no call back. Rude call center employees to boot. NEVER will I use you again. And, I'm going to start telling anyone who will listen how awful my experience has been. Not sure anyone will read this, and if they do that they would care....but on that extremely remote chance, my phone number is 734-634-2943. Why do you have to enter at least 100 words before this platform accepts a person's review?? Seems like another way for your company to dodge feedback from customers.
View full review
Author
Product
Empire Today Carpet Flooring
Review #1070055 is a subjective opinion of poster.
1 comment
Dear Darlene, We know that your time is valuable and regret to hear that you were inconvenienced by a missed appointment. If you continue to have questions or concerns regarding your experience, please contact us at customersupport@empiretoday.com. Thank you.
View full review
Author
Location
Benson, North Carolina
Product
Empire Today Carpet Flooring
Review #941764 is a subjective opinion of poster.
0 comments
Dear Customer, We regret to hear that your experience has not been a great one. We want to help, but unfortunately we cannot locate your account with the information posted here. Please send your account information to customersupport@empire-today.com so that we can...
View full review
Author
Location
Curwensville, Pennsylvania
Product
Empire Today Carpet Flooring
Review #941318 is a subjective opinion of poster.
1 comment
Empire Today's reply to:

Dear Customer, We have read your review and are disappointed to hear that your product is not meeting your expectation. We want to learn more, but are unable to locate your account. Please email your concerns to customersupport@empiretoday.com so that we can follow up...
View full review
Author
Location
South Windsor, Connecticut
Product
Empire Today Carpet Flooring
Review #916121 is a subjective opinion of poster.
1 comment
Dear Marie, We regret that you were not satisfied with your product purchase. If you continue to have questions or concerns please email us at customersupport@empiretoday.com. Thank you.
View full review
Author
Location
Richmond, Virginia
Product
Empire Today Carpet Flooring
Review #884096 is a subjective opinion of poster.
1 comment
Empire Today's reply to:

Dear Betty, Thank you for making us aware of your concerns. We understand that we have since completed the installation. For future concerns please contact us at customersupport@empiretoday.com. Thank you.
View full review
Author
Location
New York, New York
Product
Empire Today Carpet Flooring
Tags
  • Flooring Product
Review #872130 is a subjective opinion of poster.
1 comment
Empire Today's reply to:

Empire Today - Buyer Beware
Empire Today - Buyer Beware
Empire Today - Buyer Beware
Dear Tina, We are aware that we have spoken to you since your post. If you continue to have questions or concerns please contact us at customersupport@empiretoday.com. Thank you.
View full review
Author
Location
Winston Salem, North Carolina
Product
Empire Today Carpet Flooring
Tags
  • installed badly
Review #855321 is a subjective opinion of poster.
0 comments
Empire Today's reply to:

Hello, We are disappointed to hear about your dissatisfaction with Empire. We would like to learn more, but unfortunately we are unable to verify your Empire customer information. Please contact customersupport@empiretoday.com for further assistance. Thank you -Empire...
View full review
Author
Location
Norristown, Pennsylvania
Product
Empire Today Carpet Flooring
Review #844812 is a subjective opinion of poster.
1 comment
Dear Kathy, We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com. Thank you.
View full review
Author
Location
Wyoming, Michigan
Product
Empire Today Carpet Flooring
Review #834922 is a subjective opinion of poster.