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Manufacturer: Empire Today Category: Flooring Clear all filters (8 of 8 reviews match)
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I had appointment this morning and when there was a no call/no show from Empire, I called them.I was told it was "unscheduled" but they neglected to let me know. UNBELIEBABLE!!Rotten way to treat someone who wants to give you business, maybe it's because today was the last day of advertised 50℅ special.
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ETCustomerSupport

ETCustomerSupport Dear Customer,
We realize that you are frustrated and we would like to learn more about the situation. Unfortunately, we are unable to verify your account with the informa...

Empire Today's reply to:

Dear Customer, We regret to hear that your experience has not been a great one. We want to help, but unfortunately we cannot locate your account with the information posted here. Please send your account information to customersupport@empire-today.com so that we can follow up with you. Thank you.
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Empire Today's reply to:

Dear Customer, We have read your review and are disappointed to hear that your product is not meeting your expectation. We want to learn more, but are unable to locate your account. Please email your concerns to customersupport@empiretoday.com so that we can follow up with you. Thank you.
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Please do not associated yourself with this company.I purchased high grade carpeting from Empire in 2013 with the highest grade of padding they offered. In 2015 I noticed rolls in the carpeting in every room. It appears that the installers did not properly stretch the carpeting nor the padding. I regret wasting my hard earned dollars for their shoddy materials and installation. They say they have reasonable prices with good quality...
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ETCustomerSupport

ETCustomerSupport Hello,
Thank you for bringing your concerns to our attention. We regret that your product is not meeting your expectations. We would like to help make things right for you...

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In January 2013, I had carpet installed in my three year old old. I now realized that I was taken advantage of, as the Empire Today carpet was not any better than what was installed by the builders and it was installed professionally. I had the carpet cleaned, the company that cleaned it noted all of the concerns that I had. Interesting enough, the same comments that Empire Today sales rep made about the builders carpet in 2013 were made about...
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ETCustomerSupport

ETCustomerSupport Dear Customer,
Thank you for bringing your concerns to our attention. We are disappointed to hear about your dissatisfaction with Empire, and would like to learn more. Unf...

I didn't like
  • Lack of resolution
#855321
Empire Today's reply to:

Hello, We are disappointed to hear about your dissatisfaction with Empire. We would like to learn more, but unfortunately we are unable to verify your Empire customer information. Please contact customersupport@empiretoday.com for further assistance. Thank you -Empire Customer Support
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Howerever we had a crew come install 2 rooms of carpet. Love love love my carpey BUT our livingroom had a poor job of instsllation bedroom looks amazing. Our living room trim has been destroyed we have visible seems with carpet freying and pulling up and very visible 2 different shades of same carpet. Been bumped frkm getting service to repair 2 times cant get anyobe to call you back or show up to do repair when they say they will. ...
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ETCustomerSupport

ETCustomerSupport Hello,
Thank you for bringing this to our attention. We to help! Please contact us at customersupport@empiretoday.com so we can start working towards a resolution.
Tha...

Only 3 months after installation, the entire upstairs carpet looks like it has been through 50 years of walking! It is matted down everywhere and fibers are coming apart. After calling customer service, they stated they would look into it and get back to us by the end of the week. We called twice a week to find out what the verdict is. Finally, after a month, they returned our call and said our claim was denied! So, I think the next step...
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ETCustomerSupport

ETCustomerSupport Hello,
Thank you for making us aware of your experience. We want to help, but are unable to find your account with the information given. Please contact customersupport@em...

I didn't like
  • Communication
  • Quality
#832804