Reply by Empire Today

Bill, we regret the issues that you’ve experienced with your installation, as we always want to make the home improvement process easy and convenient. We understand that your repairs have been completed to your satisfaction and that we’ve been in contact with you regarding your concerns. If you have any questions, please email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Thank you. Rebekah Clerk, National Customer Service Manager
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Rochester,New York
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Wife wanted carpet.. Called Empire..

Salesperson can sell ice to Eskimos.. Installers are sub contractors who should be on 20/20.. I swear they found them in the bar.. Didn't show up until 3pm, didn't leave until 9pm.

work not finished, work that was done, was at best sub-par! We are waiting on their 4th visit to finish 3 small bedrooms and a small hallway in our upstairs. Customer support has been rude, and uncooperative.. They gave us the 10%, which equates to still getting robbed!!

I am sick of calling this company.. I agreed to their lousy 10% discount.. I vowed to tell as many people as possible not to do business with them.. Will be filing complaint with any agency that will allow a complaint..

I reside in PA. DO NOT waste your $$$$.. Find a local contractor/ carpet company!!

Do not use them!!!! You will be sorry!!!

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