Hello again all its truthaboutempire, while I was searching through the empire today post I stumbled across a acient (lol) post around 2006 about empire thats still recieving comments! I hope that guy got his home repaired or reimbursed. But anyways this is a post from another consumer who supports letting the truth be known about Empire Today Peace & Gl all:
"The problem with this company is that they are so dishonest and have shielded themselves from unhappy customers by giving them the runaround. If you try to take them to small claims court, you have to make sure you have the exact name and address of the company you are trying to sue. But Empire Today has so many addresses, it's impossible to know which one is the correct one to use and if you had the wrong one, the case would be thrown out. There are so many complaints into so many BBB offices all across the country, but they close the cases as if they're settled when the consumer doesn't accept their offer. It's because, like Tom, they offer to replace the product at an additional cost to the consumer, (they want us to give them MORE money for another bad product and bad service) when it should be replaced under a warranty or because of poor installation or quality. So when the customer doesn't accept the offer (since no one wants to throw more good money after bad) the BBB closes the case saying Empire made an offer but the customer didn't accept it. They put bad quality products into your home, don't stand behind their products, don't return calls, don't have good installation teams, don't have good service, don't have next day installation....I don't know how they get away with advertising 'next day' when they never show up the next day, but make people wait 12 hrs. Attorney generals of the states Empire Today does business in, should look into the fraudulent sales practices of this company. I don't know when someone will shut them down. Maybe someone needs to notify the media and shine the light on this dishonest company."