Reply by Empire Today

Truthaboutempire: As a member of our Sales Management Team, I would like to discuss your concerns with our company. I can be reached at customersupport@empiretoday.com or via phone at 888-588-2315 ext 4195. Rebekah Clerk, National Customer Service Manager We have an A+ rating with the Better Business Bureau. This grade represents the BBB's degree of confidence that the business is operating in a trustworthy manner and making good faith efforts to resolve customer concerns. Customer satisfaction is extremely important to us and we do our best to provide a resolution to customers that experience problems. Empire works with leading manufacturers and carries a wide assortment of products and styles to meet the needs of our customers’ lifestyles. All of our products are backed by manufacturer and installation warranties. If there are any issues that arise with the quality of the product or service of the installation, we will work with the customer on identifying the concern and assisting in providing a resolution.
Author's
El Paso, Texas
2 comments

Hello again all its truthaboutempire, while I was searching through the empire today post I stumbled across a acient (lol) post around 2006 about empire thats still recieving comments! I hope that guy got his home repaired or reimbursed. But anyways this is a post from another consumer who supports letting the truth be known about Empire Today Peace & Gl all:

"The problem with this company is that they are so dishonest and have shielded themselves from unhappy customers by giving them the runaround. If you try to take them to small claims court, you have to make sure you have the exact name and address of the company you are trying to sue. But Empire Today has so many addresses, it's impossible to know which one is the correct one to use and if you had the wrong one, the case would be thrown out. There are so many complaints into so many BBB offices all across the country, but they close the cases as if they're settled when the consumer doesn't accept their offer. It's because, like Tom, they offer to replace the product at an additional cost to the consumer, (they want us to give them MORE money for another bad product and bad service) when it should be replaced under a warranty or because of poor installation or quality. So when the customer doesn't accept the offer (since no one wants to throw more good money after bad) the BBB closes the case saying Empire made an offer but the customer didn't accept it. They put bad quality products into your home, don't stand behind their products, don't return calls, don't have good installation teams, don't have good service, don't have next day installation....I don't know how they get away with advertising 'next day' when they never show up the next day, but make people wait 12 hrs. Attorney generals of the states Empire Today does business in, should look into the fraudulent sales practices of this company. I don't know when someone will shut them down. Maybe someone needs to notify the media and shine the light on this dishonest company."

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Anonymous
#147702

. Written by GARY T., on 17-05-2010 14:58

"HE IS TELLING THE TRUTH....

IF A MEDIA PERSON WOULD JUMP ON THIS IT WOULD BE AN AWARD WINNING SHOW FOR 60 MINUTES!!"

IF EMPIRE GOES DOWN; IL ACCEPT THE PAYMENTS VIA WIRE TRANSFER :P

Thanx again Gary for suporting the truth..Peace & GL

Anonymous
#144336

HE IS TELLING THE TRUTH....

IF A MEDIA PERSON WOULD JUMP ON THIS IT WOULD BE AN AWARD WINNING SHOW FOR 60 MINUTES!!

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