Reply by Empire Today

We regret that your sales experience did not meet your expectations. We never want our customers to be disappointed in the service they receive, and we’d like to opportunity to speak to you so that we can learn more about what happened and attempt to make things right. Unfortunately, we have been unable to locate your account from the information in your review. We have attempted to contact you via email, but have not yet heard back. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com, and we’ll follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Raleigh, North Carolina
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Steer clear of this company! Had a salesman from Empire come to my home last week to give us a quote on carpeting. Empire is running its "buy two rooms and all others are free". The carpet samples we were shown were low grade carpeting. Better grade carpeting was called "designer" carpeting and the salesman had to go back to his warehouse to get the sample. When he returned, he claimed he could give us the "designer" carpeting at the same price as he quoted. Sounded like a good deal, but we weren't ready to make a commitment. He was not pleased that we asked him to get the better carpet sample and then weren't ready to make the commitment. He claimed that since it was "designer" carpet, he doesn't normally carry it with him. We felt he was a little unprepared and it wasn't our fault.

When we asked him if he had any recommendations, he went to Empire's web site and claim one of the positive recommendations as his own (same name). When I checked the web site independently, found the customer was in CA...we live in NC.

That's not the real issue. Here's what you need to know when dealing with a company of this type.

- You still need to pay for padding and installation in the rooms where the carpet is free.

- Salesman scribbled notes on a yellow legal pad and circled a price that was good "today only". If this was a legitimate business, you would get a written quote.

- The square footage this guy measured was 300-400 more square feet than was measured by a professional.

- Quality of product was poor.

Check a reputable business such as Home Depot or Lowe's, and you'll see the difference. Both were significantly less in price with better product. I don't know how Empire stays in business! Sucker born every day?

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