Empire Today's reply to:
Empire Today bad from the beginning!
Thank you to all those who have previously posted complaints about Empire.
I called and scheduled a same day in home estimate and then decided to check the internet for reviews of Empire.There were so many negative comments I decided to cancel the appointment.
Upon canceling I was offered a $50 credit to reschedule "right now." When I declined to reschedule I was told I would have to hold. After 5 minutes I realized how ridiculous it was to have to hold for a cancellation. I hung up, called the number again and of course, all operator's were busy... The line was picked up at one point and immediatly put back on hold.
Their system recognizes your phone number and I'm sure they had no intention of answering my call. I decided to try cancelling one more time because I really don't want anyone from Empire showing up and their phone system immediatly disconnected my call. It will be interesting to see if someone shows up today despite my attempts to cancel. I feel like I dodged a bullet.
Thanks for the warnings!Next time I will check reviews first, duh!
Review about: Empire Today Estimate.