Reply by Empire Today

Although it is years later, I apologize for the inconvenience you experienced with the cancellation of your scheduled in-home appointment in 2008. As a member of the Customer Service Management Team, I would ask that you reconsider Empire for your future Carpet, Flooring and Window Treatments needs. We still would like to hear about your experience if you are interested and see if there is anything we can do for your now. Please feel free to contact me at or via phone at 888-588-2315 x4195. Rebekah Clerk – National Customer Service Manager
Las Vegas, Nevada

Thank you to all those who have previously posted complaints about Empire.

I called and scheduled a same day in home estimate and then decided to check the internet for reviews of Empire. There were so many negative comments I decided to cancel the appointment.

Upon canceling I was offered a $50 credit to reschedule "right now." When I declined to reschedule I was told I would have to hold. After 5 minutes I realized how ridiculous it was to have to hold for a cancellation. I hung up, called the number again and of course, all operator's were busy... The line was picked up at one point and immediatly put back on hold.

Their system recognizes your phone number and I'm sure they had no intention of answering my call. I decided to try cancelling one more time because I really don't want anyone from Empire showing up and their phone system immediatly disconnected my call. It will be interesting to see if someone shows up today despite my attempts to cancel. I feel like I dodged a bullet.

Thanks for the warnings! Next time I will check reviews first, duh!

Product or Service Mentioned: Empire Today Estimate.

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So glad for the reviews, I will be going to Home Depot this afternoon.


Me too! I was just about to call and schedule and thought, I need to check it out first and found this!

You saved me a bullet! Thanks.