Empire Today's reply to:
Empire Today
Empire Today Appointment Schedule
1st appointment scheduled for June 16th between 11 a.m. and 1 p.m.
I received a message in the morning that the appointment was cancelled
due to lack of employee time.
I re-scheduled for 6/25/2014 between 11 a.m. and 1 p.m.
And received an e-mail on Sunday with the wrong date.
So I called customer hotline and had it corrected.
Today a very unfriendly gentleman showed up for the appointment and
I ask to have the free estimate for my upstairs rooms with a specific carpet
Advertised on the Empire Today website “Loop dark blue”. He stated he has no such carpet
And he never checked the website and he works for the company for 5 years!
I told him I’m only interested in that advertised carpet and he called his manager
and left! I guess there is a lot of room for improvement at this company!
As a reminder, here are the details for your appointment:
• Appointment Day: 6/16/2014
• Appointment Time Window: 11:00:00 AM-01:00:00 PM
• Your Customer Account #: 1-N27TIR
Appointment Day: 6/23/2014 -ERROR
• Appointment Time Window: 11:00:00 AM-01:00:00 PM
• Your Customer Account #: 1-N27TIR
Thank you for scheduling your FREE In-Home estimate with Empire Today. We look forward to helping you update your home.
Here are the details for your appointment:
• Appointment Day: 6/25/2014
• Appointment Time Window: 11:00:00 AM-01:00:00 PM
• Your Customer Account #: 1-N27TIR
Monetary Loss: $100.
Comments
Whenever I am contemplating making a big purchase I visit this site! I have a relative who works for Empire and was thinking about having this company install it!
So happy I read the reviews first!!!! To HomeDepot I go!!!!
It's disappointing that you've read negative reviews, but we can assure you that we make any customer concern a top priority. We are committed to working with our customers until they are completely satisfied, and we'd be happy to speak with you to discuss your concerns and demonstrate our world-class service.
Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com.
Thank you. Jeanette Ramey, National Customer Service Manager
its good to read about your lack of professionalism so I don't contract you
It’s disappointing that you’ve read negative reviews, but we can assure you that we take any customer concerns very seriously. We are committed to providing our customers with world-class service, and we’d like the opportunity to address your concerns.
You can reach us at 888-588-2315 x4195 or customersupport@empiretoday.com.
Thank you. Jeanette Ramey, National Customer Service Manager
Thank you for bringing this to our attention. We regret that your sales appointment did not meet your expectations.
We can assure you that this is not the level of service we expect for our customers, and we would like to know more about your experience and the product you were interested in. We will be contacting you shortly, and you can also reach us at 888-588-2315 x4195 or customersupport@empiretoday.com.
Thank you. Jeanette Ramey, National Customer Service Manager
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