Reply by Empire Today

Dear Pete,
We understand that your time is valuable and sincerely apologize for the miscommunication regarding your sales appointment. If you continue to have questions or concerns, please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Las Vegas, Nevada
5 comments

Empire Today Appointment Schedule

1st appointment scheduled for June 16th between 11 a.m. and 1 p.m.

I received a message in the morning that the appointment was cancelled

due to lack of employee time.

I re-scheduled for 6/25/2014 between 11 a.m. and 1 p.m.

And received an e-mail on Sunday with the wrong date.

So I called customer hotline and had it corrected.

Today a very unfriendly gentleman showed up for the appointment and

I ask to have the free estimate for my upstairs rooms with a specific carpet

Advertised on the Empire Today website “Loop dark blue”. He stated he has no such carpet

And he never checked the website and he works for the company for 5 years!

I told him I’m only interested in that advertised carpet and he called his manager

and left! I guess there is a lot of room for improvement at this company!

As a reminder, here are the details for your appointment:

• Appointment Day: 6/16/2014

• Appointment Time Window: 11:00:00 AM-01:00:00 PM

• Your Customer Account #: 1-N27TIR

Appointment Day: 6/23/2014 -ERROR

• Appointment Time Window: 11:00:00 AM-01:00:00 PM

• Your Customer Account #: 1-N27TIR

Thank you for scheduling your FREE In-Home estimate with Empire Today. We look forward to helping you update your home.

Here are the details for your appointment:

• Appointment Day: 6/25/2014

• Appointment Time Window: 11:00:00 AM-01:00:00 PM

• Your Customer Account #: 1-N27TIR

Monetary Loss: $100.

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Comments

Anonymous
Upper Marlboro, Maryland, United States #858734

Whenever I am contemplating making a big purchase I visit this site!I have a relative who works for Empire and was thinking about having this company install it!

So happy I read the reviews first!!!!To HomeDepot I go!!!!

ETCustomerSupport
to MM #858739

It's disappointing that you've read negative reviews, but we can assure you that we make any customer concern a top priority.We are committed to working with our customers until they are completely satisfied, and we'd be happy to speak with you to discuss your concerns and demonstrate our world-class service.

Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com.

Thank you.Jeanette Ramey, National Customer Service Manager

Anonymous
Mount Vernon, New York, United States #832377

its good to read about your lack of professionalism so I don't contract you

ETCustomerSupport
to smart #832450

It’s disappointing that you’ve read negative reviews, but we can assure you that we take any customer concerns very seriously.We are committed to providing our customers with world-class service, and we’d like the opportunity to address your concerns.

You can reach us at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.Jeanette Ramey, National Customer Service Manager

ETCustomerSupport
#831997

Thank you for bringing this to our attention.We regret that your sales appointment did not meet your expectations.

We can assure you that this is not the level of service we expect for our customers, and we would like to know more about your experience and the product you were interested in. We will be contacting you shortly, and you can also reach us at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.Jeanette Ramey, National Customer Service Manager

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