Reply by Empire Today

Andrea, while it’s regrettable that you weren’t completely happy with your installation, we understand that we have come to a resolution regarding your concerns and that you’re satisfied. Please contact us should you have any questions at 888-588-2315 x4195 or Thank you. Rebekah Clerk, National Customer Service Manager
Lansing, Michigan

Not only did Empire short our carpet an inch, and refuse to fix it correctly, they scratched the brand new kitchen cabinets, and brand new hard wood kitchen floor. and would not compensate for the damages.

the installers were rude, and even argued about where to put the furnature. when I tried to get it fixed I was treated VERY poorly, and instead of compensating us for our shorted carpet, they were going to fix it by coming to our house, ripping it up, and puting a seam down the middle of two rooms!

very very unhappy! I would NEVER recomend Empire to anyone!

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