Reply by Empire Today

Jackie, I truly apologize for the issues you’ve experienced with your installation and product. We want you to be happy about your experience and satisfied with the results. I understand we spoke with you recently to address your concerns and a repair has been scheduled. If you have any questions or concerns, please feel free to reach out to me – we are here to help. My email address is customersupport@empiretoday.com or you can contact me via phone 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Waukegan, Illinois
0 comments

Empire Today sells shoddy merchandise !!Two years ago, I bought shades, and have had nothing but problems with them.

One large shade had to be repaired four times in the first year after purchase because the chord broke. The second shade needed to be replaced because it did not go up and down properly, the third shade's knob broke off, and the other large shade's cord broke, and it has to be fixed. I was told that these shades had a lifetime of free repairs, and now I am being told that I have to pay $50.00 to have these shades repaired. I will not recommend Empire Today to anyone !

I have neighbors who went to other vendors for shades, and have not had one shade break on them !!Do not go to Empire !!

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