This has been a disaster since the beginning. The salesman came to the house and sold us an oak floor and told us it was guaranteed for 50 years.
it wasn't, only the finish is guaranteed for 50, the floor is only guaranteed for 2 years. Next came the installation. Apparently the installers had no clue what they were doing. They broke a ceramic tile, they shot staples into the floor (I had to pull them out myself), and they didn't have the correct moldings.
If I wasn't home watching every second they would have done even more things incorrectly. They came back to finish the moldings and fix the tile, but still didn't have the correct molding to match and they didn't know how to fix the tile. I tried to resolve the problem with their customer service department to no avail. All they did was sent 4 guys with no tools, so I sent them away and told them I didn't want them back in my house ever again.
I purchase the moldings at my own cost and I'm living with the broken tile. Don't use them!!!
Product or Service Mentioned: Empire Today Installation.
Monetary Loss: $5000.