Reply by Empire Today

Harold, I have read the information you have posted in regards to your experience. I truly apologize for the damages your ceramic tile incurred during installation and that we did not provide you with the proper molding selection. After reviewing your history in our system, it appears we had installers return to fix the tile and check on the color of your molding. I apologize we were not able to meet your expectations. Customer satisfaction is extremely important to us. All of our products are backed by manufacturer product and installation warranties. The manufacturer and installation warranties on your product warrant it free from defect for two years after proof of purchase. Its ArmorMax finish warranty also guarantees the finish will not wear through from normal foot traffic for a period of 50 years. I apologize if this wasn’t clearly explained and we will follow back with the market. It is our understanding that we have mailed you a copy of the manufacturer and installation warranties for your reference. If you have any further questions or concerns, please feel free to email me at or contact me via phone at 888-588-2315 ext. 5560. Marlo Michalek – Vice President of Marketing Communications.
Stamford, Connecticut

This has been a disaster since the beginning. The salesman came to the house and sold us an oak floor and told us it was guaranteed for 50 years.

it wasn't, only the finish is guaranteed for 50, the floor is only guaranteed for 2 years. Next came the installation. Apparently the installers had no clue what they were doing. They broke a ceramic tile, they shot staples into the floor (I had to pull them out myself), and they didn't have the correct moldings.

If I wasn't home watching every second they would have done even more things incorrectly. They came back to finish the moldings and fix the tile, but still didn't have the correct molding to match and they didn't know how to fix the tile. I tried to resolve the problem with their customer service department to no avail. All they did was sent 4 guys with no tools, so I sent them away and told them I didn't want them back in my house ever again.

I purchase the moldings at my own cost and I'm living with the broken tile. Don't use them!!!

Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $5000.

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