Reply by Empire Today

Ms. Neyman, I apologize that your current experience with our service did not meet your expectations. We know your time is valuable and apologize for the lack of communication about how long your flooring installation would take. I was able to locate your information in our system and understand we have been in contact with you to reach a resolution and that you are satisfied. Please feel free to contact us with any other questions or for additional assistance at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Columbus, Ohio
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I have had hardwood installation with Empire in the past that went without a hitch. I contacted Empire once again to finish the other areas (had to pay off the first area). I was not told it was a 2 day job. The 1 person arrived without any tools to begin the job - he was going to remove the carpet only.

I took a day off from work to have this job done. I contacted customer relations who left a message for the installation manager to call back - which he did not do. 5 hours later I contacted him and the installation is scheduled for this weekend. There has been no compensation for my time wasted waiting for a job that was not begun.

I will give the person that showed credit - he did not remove the carpet because he didn't want the sub flooring exposed due to splinters. This is not good customer service!

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