Reply by Empire Today

We would like the opportunity to speak with you regarding your concerns with your laminate flooring. We know that installing flooring is a substantial investment in your home. Empire provides information from the manufacturer on how to properly care for and maintain your flooring. After the installation is complete, our professional installers review the job with you to make sure you are completely satisfied and provide you with access information for Empire's Product Care websites, featuring product care/maintenance information, warranty information, and more details to extend the life of your product. We're always available to help. If possible, would you be able to contact me at your earliest convenience, I can be reached at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Glendale, California
2 comments

Please do not buy Empire Today products.I got a laminate floor that is impossible to clean.

The stains cannot be cleaned. I have spots all over. I have a cat, which the sales person saw, and he didn't advise me about it. Sometimes my cat throws up, like all cats, and now I have the stains as memorials of every one of them.

I have tried all kinds of cleaners and nothing works. And when I complained they never called me back.

Apparently, they won't honor the famous 40 years warranty.Please don't buy Empire Today.

Had an Experience with Empire Today?

Write a review

Comments

Anonymous
#147714

Adriana im srry to hear about your misfortune.. I would like you to take a look at my other post about empire today if you dont know by now this company is a big rip off..

And as to the "companys" response dont fall for that, the person who commented was brief and would have stated more that person is prob paid by empire to scam the blogs smh. What a shame I hope empire today reads all of my post!

If you can read this Empire Today: your company is a scam and a rip off thats being steal money from older folk for years now, you all should be ashamed of how you conduct business. Karmas a mofo.

ENRON ANYONE? Peace & GL all.

Anonymous
#144663

Thank you for bringing your laminate experience to our attention. Our customer service team looks forward to addressing your concerns immediately. We encourage you to contact us directly by calling us at 800-588-2300.

comments