Reply by Empire Today

As a member of the customer service management team, it is my job to understand your concerns and assist in providing a resolution. Customer satisfaction is extremely important to Empire. We want to work with you to make things right. Empire provides its customers with a variety of name-brand products from leading manufacturers. All products come with both manufacturer and installation warranties. We stand behind the quality of our products and service. If there is an issue, we sometimes send out an independent inspector to assess the problem and make a recommendation on how to best resolve the concern. I would be happy to assist you is you can contact me at or 888-588-2315, ext. 4195. Rebekah Clerk, National Customer Service Manager
Waukegan, Illinois

Would not come out in DAYLIGHT to see color flaw. Different Empire installers stopped by and confirmed the flaw.

Local floor man verified color flaw and Chase Card agreed. Paid 75% and begged them to come in the daytime. Many letters and calls made - they only wanted their money. Put me up for collection.

AFTER I paid I.C.

Systems Collection Ageny they reported me to the credit bureaus and this is after they promised if I paid they would do nothing. Empire's "Customer Service" and "Quality" is rated way below satisfactory - never would use them again or recommend

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