Empire Today's reply to:
I currently work for Empire Today & I want to say that I PERSONNALY paid $5.00 to post this add saying that EMPIRE TODAY is the definition of Monopoly! I talk to customers every day that have been waiting for a call back from "Corporate" for two years now! I see customer service agents who place customers on hold; curse about them and talk about them then go back to the line like nothing happend. I see HR agents having relationships with agents on the floors. I talk to MARKET MANAGERS who say oh they the carpet for $800.00 ok take $50.00 off and sell it to them for $1300.00! I see comments from "happy customers" stating: empire did a great install! Then when I call the customer they say the product was never installed! Ok lets throw some more out there: I talked to a sales rep who cursed me out because somebody lowered the price (not even me) and he's not getting paid for that job anymore! I have seen other agents get fired because somebody said they cursed at a customer meanwhile that agent really did help the customer and she still got fired! Lets continue: The majority of agents that awnser your call at the 1800 have never taking a official drug test and never will! When there's a football game or baseball game agents make customers wait while they watch the game! From what I have noticed in the "SIEBEL SYSTEM" used by empire agents installs for cust past 2 years ago dont show the price product or satisfaction of the customer compared to somoeone who ordered yest? Coincidence? Lets see: There's people who show up to work when they want and still have jobs, but the people who bust there butts get fired everyday! When you call to cxnl there is no cxnl button they do have to do steps, and they will drop the price to try to keep your business! Dont accept any of those offers! Like most of the customers say to me, why did yall have to call back to offer a lower price why didnt you offer that before * SIMPLE: Empire Today will try to ripp you off and get your extra $1,000 if your *** enought to let them!
I sincerely hope that everybody who reads this doesnt do business with Empire Today! I can only imagine the other agents who dare not to speak up on what they see?
Stay Clear ;)