I had a horrible experience with Empire Today. I had several cancelled appointments and two no shows.
3 salesmen later I finally had one that showed up. I had called the help line and was given a $100 concession for all the trouble. When the salesmen arrived I told him I wanted one of the 50% sales items that were being promoted online and on TV. He came to a price on one of the items and then was hesitant to give me the $100 owed to me.
He then said the blinds really weren't on sale but that I was given a special price for all I went through. He also said that when a sale was advertised that nothing was really on sale, it was just a way to get people to call Empire. That is 'bait and switch' and very illegal. Either he was lying about nothing being on sale or the company operates illegal practices.
I finally convinced the sales rep to give me half of my earned discount on top of the sales price.
I am waiting to hear back from the area sales manager on why I didn't get my full discount and about the terrible sales practices. I haven't tried other companies that sell custom blinds but if you try Empire get ready to fight with everything you have to get mediocre service.
Monetary Loss: $50.