Empire Today's reply to:
I had a horrible experience with Empire Today.I had several cancelled appointments and two no shows.
3 salesmen later I finally had one that showed up. I had called the help line and was given a $100 concession for all the trouble. When the salesmen arrived I told him I wanted one of the 50% sales items that were being promoted online and on TV. He came to a price on one of the items and then was hesitant to give me the $100 owed to me.
He then said the blinds really weren't on sale but that I was given a special price for all I went through. He also said that when a sale was advertised that nothing was really on sale, it was just a way to get people to call Empire. That is 'bait and switch' and very illegal. Either he was lying about nothing being on sale or the company operates illegal practices.
I finally convinced the sales rep to give me half of my earned discount on top of the sales price.
I am waiting to hear back from the area sales manager on why I didn't get my full discount and about the terrible sales practices.I haven't tried other companies that sell custom blinds but if you try Empire get ready to fight with everything you have to get mediocre service.
Monetary Loss: $50.