Reply by Empire Today

I have read your post from 2008 and would like to apologize for your cancelled appointments and that you were not satisfied with our sales representative and appointment. At Empire, customer satisfaction is of the utmost important to us. I realize some time has passed, but I would like the opportunity to discuss your experience with you and address any concerns you may still have with our company. This way, we can better improve on satisfying you and other customers in the future. If you are still interested, I can be reached at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Oklahoma City, Oklahoma
6 comments

I had a horrible experience with Empire Today.I had several cancelled appointments and two no shows.

3 salesmen later I finally had one that showed up. I had called the help line and was given a $100 concession for all the trouble. When the salesmen arrived I told him I wanted one of the 50% sales items that were being promoted online and on TV. He came to a price on one of the items and then was hesitant to give me the $100 owed to me.

He then said the blinds really weren't on sale but that I was given a special price for all I went through. He also said that when a sale was advertised that nothing was really on sale, it was just a way to get people to call Empire. That is 'bait and switch' and very illegal. Either he was lying about nothing being on sale or the company operates illegal practices.

I finally convinced the sales rep to give me half of my earned discount on top of the sales price.

I am waiting to hear back from the area sales manager on why I didn't get my full discount and about the terrible sales practices.I haven't tried other companies that sell custom blinds but if you try Empire get ready to fight with everything you have to get mediocre service.

Monetary Loss: $50.

Had an Experience with Empire Today?

Write a review

Comments

Anonymous
#204855

i worked for Empire. BUYER BEWARE :cry

Anonymous
#193249

I had laminate flooring installed 2 years ago and it is now buckling!I called Empire and they siad it was due to "topical moisture" and was not covered under the warranty.

I called the manufacturer, qucik-step, and they said it was covered unless there was a flood or leak. The problem is, they said Empire agreed to handle all warranty issues. Does anyone else see a problem with that?? I then tried to get an independant inspection and was told by the only 2 in the area "We work for Empire and it would be a conflict!" The flooring cost 2,500 installed.

Now I have to try and find someone who has not worked for empire to come inspect and then file a claim wiht an attourney. I am prepared to ask for the flooring replaced as well as any out of pocket. my job number was fv34775 out of South hackensack, NJ.

I have been in contact with Helen in dispute resolution who said she cant help me.I called her back but she has not returned my calls.

Anonymous
#169772

It looks like most of the bad reviews are written by women.It seems to me Empire Carpeting takes advantage of women.

I know they would never get away with what they do, if I was involved.I'd have them steppin and fetching out the door.

Anonymous
#30120

I used to work at Empire Today in NC and I can tell you first hand that it is a total rip off.I know that the sales man need to make their money, but they mark the flooring up and are told to start at 6% or higher over the company starting price.

What a person buys from this company they could go to Lowes, Home Depot, or some other mom and pop flooring company and get the same flooring at half the price. I have never in all my working years worked for a company such as this one. They do not care for the customers, nor those that work for them.

By the way when they hire installers they only check the US citizenship of the owner of the installation company they contract their work out to they never check the citizenship or background of the workers.That means you never know who is coming into your house.

Anonymous
Andrews, Texas, United States #9240

i was looking for- empire carpet -on , i found the customer complain and read it carefully ,,,,, now i have a nother thought about bying my carpet from empire ...i am going to wait to see what they would do to make their customer --- very satisfied---..if no action were taken ....

home depot will be very happy to do it for me with less headech................raedalazaizeh@yahoo.com

good luck Chikitten2002

Anonymous
Crosslake, Minnesota, United States #3758

Thank you for brining your concerns to the attention of Empire.We are dedicated to providing world-class customer service to every customer.

Unfortunately, we are unable to reference your account with the name provided on this website.

We would like to work with you to resolve your concerns.Please contact us at CustomerSupport@empiretoday.com for further assistance.

comments