Empire is one of the most unprofessional, irresponsible companies I have ever dealt with. I ordered windows from them in the beginning of November 2007 and as of today they are still not installed properly.
Trying to deal with their customer service people is impossible. I have been lied to by several different members of their staff. Every time I have called I have been told a new story. I have spent multiple hours on the phone trying to get them to be responsive. While their staff usually returned my calls they rarely had any new details on my installation.
I would highly recommend against using this company for any of their services.
Product or Service Mentioned: Empire Today Installation.