Reply by Empire Today

I have reviewed your post and want to talk with you about your experience. As a member of our National Customer Service Team, I apologize for the level of response you have received about servicing your area. I would like the opportunity to review the situation with you. If you are located near an area we service we may potentially be able to send a sales representative to your home. If possible, would you be able to contact me at or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Fulton, New York

I called the toll free number to schedule a free consultation and spoke to a very ignorant human being on the other end.I told her exactly what I needed 3 rooms of carpet the measurements etc..

She then informs me that I am not in their service area. I gave her the zip code of the twon 5 miles down the and she says, "oh yeah we service there". I then went off in a rage, with the condition of today's economy, unemployment at a all time high and she can deny a costly job five miles out of the COMPUTERS range. Bull *** Empire.

I will contact a local hard working person that deserves my business.Also, by the other reports on this site ai am glad it did not work out with these freaks...