Reply by Empire Today

Ms. Nelson, I apologize that you did not have a good experience with your recent appointment. As a common business practice, we do follow back with customers after their appointment to ensure they are satisfied and to answer any other questions they may have. However, it is not part of our standard practice to contact customers multiple times per day, as you’ve described, and I would like the opportunity to talk with you to learn more about your experience. Again, I am sorry we were not able to meet your expectations. If you have an opportunity, please email me at or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Puyallup, Washington

After recieving an estimate that was twice the amount of my local competators (after two rooms free mind you) I decided not to go with them. and after being called twice a day daily I asked not to be called and was called once more from a "manager" beggin to rebid and I agreed so long as a different rep comes, that didnt happen.

I had to dig deep to find someone local to complain to and was referred to "robert" in seattle dist.

who also wants to out bid his associate by over 900.00. I say enough of this clown party and forget their money taking empire, Lesson learned support your local economy ;)

Product or Service Mentioned: Empire Today Estimate.

Monetary Loss: $2.

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