Reply by Empire Today

I apologize for the frustration you experienced with your shower liner. I would like to talk with you about the problems you are having and work toward a resolution, but I am not able to locate your account based on the information in your post. Could you please contact me directly so I can help? It is very important that our customers are satisfied with the service and products that they receive. I apologize that they products that you purchased did not meet your expectations. We do offer product manufacturer warranties and we stand behind our installation with a one year warranty. I would like the opportunity to discuss your concerns with you and determine a resolution. Please feel free to give me a call at 888-588-2315, ext. 4195 or you can email me at customersupport@empiretoday.com. Rebekah Clerk, National Customer Service Manager.
Author's
East Hampton, New York
1 comment

I cannot believe that a company as big as Empire would have such poor

installation for a shower stall. I have had a ceiling falling after only

2 months of the initial installation. they sent a repair man who fix

the celing by putting screws in it and reinforced the walls with caulking

so sloppy , they sent a the original installer to fix it he only put

another ceiling over the one that was falling fix the shower picket that

was also loose and couldn't fix the bad caulking job done by the previous

worker. I am at this point waiting for a top manager to call me so they

can see for themselves if this job was worth $2600.00 plus $400 for the plumbing , this job wasn't worth $260.00 let alone $2600.00 I will be

posting this complaint everywhere I can so no one will go through the

stress and disappointment using Empire as I have. I am also considering

bringing them to small claims court for this

Review about: Empire Today Installation.

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Comments

Anonymous
#93306

I am a journeyman tilesetter and remodelor.Empire is known as being bottom barrel in the industry.

I build custom built walk in and steam showers and if not done correctly, the shower and the ceiling below it has to be tore out and redone. What most don't realize about empire carpet is that the people coming to your home are not employees and are subcontractors.

So, you would have to file an insurance claim with the subcontractors insurance.Good luck.

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