Reply by Empire Today

Alton, we understand that we’ve been in contact with you and that your installation has been completed. While it’s unfortunate that your experience did not initially meet your expectations, we’re glad that we’ve been able to work with you to resolve the issues that occurred during your installation. If you have any additional questions or concerns, please don’t hesitate to call us at 888-588-2315x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Orlando, Florida
0 comments

Empire sell inferior products, in my case carpeting hoping you don't notice and then tried to cover it up.I had an installer from Empire with some integrity and he suggested that I not accept the carpet.

He did his best to correct the defect but Empire refuses to accept responsibility. I paid for a full room of carpet but the roll from the manufacturer was short and they tried to patch the alreay defective piece. They now refuse to accept phones calls from me or the installer in Orlando. I called the corporate to express my concerns.

They offered a small token refund for the installer being 2 1/2 horus late for appointed time for install. Now this problem with inferior products still exists and they refuse to let installer complete the job. My master bedroom is now on my back porch for 3 days with storms approaching. The instllation manager and coordinator in the Orlando should be fired as I have never been mistreated they way empire has done for this capet installation.

DO NOT BUY ANY PRODUCTS FROM EMPIRE. THEIR ADVERTISEMENTS ARE FALSE. I have left several messages with Ms.

Clerk, National Customer Care Manager at Empire without and return calls from her.Once I get this resolved, probably through Small Claims Court, never again will I do business with Empire.

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