Reply by Empire Today

Dear Mrs. Vivona, I’ve read the information that you provided in your post and I also understand that you’ve been in contact with our National Customer Service Manager, Rebekah Clerk. I do apologize for the issues that you are having and the inconvenience this may have caused. It is my understanding based on a conversation with Rebekah that we’ve reached a resolution and your tub is scheduled to be fixed in early January. I do apologize that we didn’t meet your expectations with the original installation but I’m glad we are able to resolve concerns. If there are any questions or if you need additional information prior to your installation in January, please feel free to contact Rebekah directly at customersupport@empiretoday.com or 888-588-2315 ext. 4195. Marlo M. Michalek, Vice President, Marketing Communications.
Author's
New York, New York
0 comments

Horrible service horrible installation.they installed a tub liner that fit incorrectly causing the liner to crack.

They came to my home to reinstall a liner and ordered the same incorrect size. when the contractor tried to install it he told me he is unable to because the liner does not fit. I had already informed their corporate office that the liner did not fit but they chose to order the wrong size again. The Empire contractor said he would not install it and decided that he should clean my old tub instead while they order a new liner.

He then discovered that the tub had been cracked at the drain by the Empire contractor that installed the first tub. They told me that they would have to replace the entire bathtub and it would take 2 weeks. It has been over a month. I called them last week and they made an appointment to come to my home this past Saturday.

I made arrangements to have my children out of the house for the entire day. I called in the morning and was told that they were "loading up the truck". 1 hour later Mark Jeffers leaves me a message saying they will not be coming because the materials have not arrived.

They have not returned my phone calls.Do not do business with Empire they are the most unprofessional people I have ever come accross.

Review about: Empire Today Installation.

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