Reply by Empire Today

Wade, we’re sorry to hear about the issues you’ve been experiencing. We always want our customers to be satisfied with their entire experience and we’re disappointed when this is not the case. Customer service is our top priority and we make it a point to address any concerns that our customers may have. We’d like to speak to you more about this issue. Someone from our customer service team will be reaching out to you shortly to being working on a resolution. Please contact us at 888-588-2315 x4195 or email us at if you have any questions. Thank you. Rebekah Clerk, National Customer Service Manager
Houston, Texas

Purchased new carpet for my bedroom in October. My wife passed away in August so it was time for a change.

Called Empire, had a salesman come out, told him EXACTLY what I wanted and when- said no problem. One piece for the bedroom and a 10 x 14 with the edge bounded for my living room (have a large wood floor area). Told that it would take them approximately 1 week to bind the edge- said no problem- bring both pieces at the same time and we will be good to go. Paid 1/2 that day, waited the week- install was to be on Saturday morning- it happened late in the afternoon- BUT all they could do was the bedroom- BECAUSE the salesman did not KNOW that the carpet for my living room was to be cut from the roll that was brought!

I had already waited one week for the carpet- based on the salesman, now I had to wait an additional week for the 10 x 14 for my living room- did I mention I moved ALL my furniture prior to their arrival- the night before! Well living room carpet finally arrives a week later- it is a 12 x 14 without the no slip pad - I get the cheap stuff that had to be taped together.

The carpet has 3 lumps in it- that do not come out even after being down for over a month. Empire sucks plain and simple- I still have 2 more rooms to do- but not by Empire.

Monetary Loss: $1.

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