Empire Today's reply to:
Empire Today - Empire- Lousy service- lousy carpet
Purchased new carpet for my bedroom in October.My wife passed away in August so it was time for a change.
Called Empire, had a salesman come out, told him EXACTLY what I wanted and when- said no problem. One piece for the bedroom and a 10 x 14 with the edge bounded for my living room (have a large wood floor area). Told that it would take them approximately 1 week to bind the edge- said no problem- bring both pieces at the same time and we will be good to go. Paid 1/2 that day, waited the week- install was to be on Saturday morning- it happened late in the afternoon- BUT all they could do was the bedroom- BECAUSE the salesman did not KNOW that the carpet for my living room was to be cut from the roll that was brought!
I had already waited one week for the carpet- based on the salesman, now I had to wait an additional week for the 10 x 14 for my living room- did I mention I moved ALL my furniture prior to their arrival- the night before! Well living room carpet finally arrives a week later- it is a 12 x 14 without the no slip pad - I get the cheap stuff that had to be taped together.
The carpet has 3 lumps in it- that do not come out even after being down for over a month.Empire sucks plain and simple- I still have 2 more rooms to do- but not by Empire.
Monetary Loss: $1.