Reply by Empire Today

Keith, we’d like to speak to you regarding the issues you’ve experienced with your product staining. We’ve called and left you messages; however, we have not yet heard back from you. Please call us at 888-588-2315 x4195 or email us at so that we can work towards a resolution with you. Thank you. Rebekah Clerk, National Customer Service Manager
Nashville, Tennessee

We bought carpet from these people 2 years ago. All the promises made about carpet quality and built in protection turn out to be completely false when you call them for service.

We were led to believe that the carpet we bought had some built in protection to each strand making it far more stain resistant and long lasting than other brands on the market. As it turns out the carpet has Scotchguard like any other brand that must be replaced every time it is cleaned.They refer you to the manufacturers warranty.

They will lie right to your face and do nothing to follow up but direct you to a website. Buy from anyone else.

Monetary Loss: $6.

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