Reply by Empire Today

We realize two years time has elapsed since your experience with us and understand the issues you had with in-home appointment. However, we are continually working to improve on our customer service because customer satisfaction is extremely important to us. If you are still interested in reaching out to us, we are willing to follow back with you. Feel free to email me at or contact me via phone at 888-588-2315 ext. 5560. Marlo Michalek – Vice President of Marketing Communications.
Detroit, Michigan
1 comment

I would urge people who are out money to file formal complaints with the Better Business Bureau in hopes that they will reevaluate the accreditation. Over the past several days, we have experienced the same poor service mentioned in the previous postings.

Made an appointment; took day off work; Empire was a no call - no show; had to contact them days later to find out why they are not interested in our business; hung up on several times, mistakenly?; offered $100 off for our inconvenience - maybe if they had called us to apologize; waiting to hear from the "district" manager to call, but not counting on it. Luckily we found this site before proceeding further!

We too have "dodged a bullet". I will be spreading the word about this horribly mismanaged company.

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Albalate Del Arzobispo, Aragon, Spain #154575

So, I received an email from Pissed Consumer on 6/14/10 stating that Empire Today Customer Service department has an interest in my posting from 8/20/08 (!!) and has asked for my contact information. ARE you kidding?

Almost 2 YEARS and 1516 hits later, they want to “discuss this matter” with me?

Uh, hey Empire, your "customer service" department could not have cared less about our complaint 2 years ago and even hung up on us several times AND the district manager never did contact us as promised. This ship has sailed!!!