I would urge people who are out money to file formal complaints with the Better Business Bureau in hopes that they will reevaluate the accreditation. Over the past several days, we have experienced the same poor service mentioned in the previous postings.
Made an appointment; took day off work; Empire was a no call - no show; had to contact them days later to find out why they are not interested in our business; hung up on several times, mistakenly?; offered $100 off for our inconvenience - maybe if they had called us to apologize; waiting to hear from the "district" manager to call, but not counting on it. Luckily we found this site before proceeding further!
We too have "dodged a bullet". I will be spreading the word about this horribly mismanaged company.