Reply by Empire Today

I have read your post from 2008 and apologize for the problems you experienced with your carpet. If there are any issues that arise with the quality of the product or the installation, we want to hear about them and work with the customer to provide a resolution. As we are continuing to work on growing our customer service, we still would like assist you in any way we can. We know some time has passed, but if you are still interested, please contact me via email at or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Chicago, Illinois
1 comment

I called empire for a carpet quote...the salesman was 2 hours late...he offered me 3 rooms of carpet

for 2600.00...then immediatley said a today only special for wife said yes...only to findout that this was the original price and salesman marked way up to see if we would ***.

I have had the carpet now since march and the carpet is matting in the living room and the seams are starting to show in the dining room...i can't believe a carpet could have issues in 3 months.

This whole experience has been pathetic,i wish i would have checked the complaint section before i purchased to see the amount of mishaps that

Empire has had....I am very disappointed.



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Carpet is stioll sheding after 30 days. Empire sent a carpet inspector that said the carpet is fine. I had carpet before and this has never happened.

remedy to this problem needed.