Reply by Empire Today Mar 02

Dear Theresa,
We have read your review and sincerely regret that your experience with us was not a positive one. Our records show that we have attempted to contact you to discuss your experience. If you continue to have unanswered concerns, please contact us at customersupport@empiretoday.com.
Thank you.
Author's
East Hartford, Connecticut
1 comment

In the begining the customer service agent butters you up and praises on how well of a job they will do.However, that is far from the truth!

I had hard wood flooring installed in my living room, along with laminate in bathroom and enclosed porch. The first day of installation everything went well, they sent out a few employees and they managed to finish most of the work. This problem occurred when they ran out of supply! They came back 3 times with the wrong color wood.

They tried to say that the mood varies but this wood was much lighter and did not match the others. In addition to not finishing the installation the wood in the living room is very Noisy doesn't seem like quality flooring. I was the one calling them time and time again because they kind of forget about you once you pay. So far they have made promises on installation dates and I had cleared the day to be there only to get a no show!

And again me calling them! It has become so extensive that now I am trying to get my money back and I will call a different company to install the flooring!

I'm very dissatisfied with this company please do not do business with them!You will regret it, I know I do!

I didn't like: Customer service and product was not what i originally chose.

Review #922791 is a subjective opinion of a user.

1.5
Staff
Product or Service Quality
Service Scheduling
Customer service
Advertised vs Delivered
Value for money
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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ETCustomerSupport
#1216354

Dear Theresa,

We have read your review and sincerely regret that your experience with us has not been a positive one. We want to help and will be in contact with you soon to address your concerns.

Thank you.

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