Reply by Empire Today

Mr. and Mrs. Mann, we’re sorry our pricing didn’t meet your expectations. We do try to work with each individual customer’s budget and needs and your satisfaction is very important to us. It’s our understanding that we’ve tried reaching gout to you recently to address your concerns and to see if we could honor a price match guarantee, where we’ll match any competitor’s pricing. However, we’ve not been able to get in touch with you. If you could, please call us back at 888-588-2315 x4195 or email us at We look forward to working on a resolution with you. Rebekah Clerk, National Customer Service Manager
Houston, Texas

I was looking at getting laminate flooring installed. I spent a couple of days researching and called a half dozen places to get an idea of installation cost. They prices ranged from $1.00 - $2.25 a sqft. I then set out to find a deal. I contacted Home Depot ($397 install), Flooring USA ( Clearance Sale) and Empire ( Free Installation and free upgrade).

Flooring USA Came out, Measured 780 sqft and Quoted $2,112 OTD For Quick Step Brand.

Empire arrived tonight to provide an estimate. We were honestly expecting they would honor the advertisement of free install and free upgrade. Boy, was i wrong! The first price that was presented was $11.20 a sqft. I seriously could not believe what i just heard. I thought someone was playing a joke on me until i realized no one was laughing but me. I didnt have time to respond and she said " let me call my manager and see what i can do", I simply replied " he better knock about %90 off that price". She came back with $6.59 sqft ( yes, $5500 ). There was nothing to say at that point, just " no thank you".

I did some research after they left and cant find any laminate that expensive........ Anywhere!

They say free install but what they mean is they lump it all together and multiply times 3. That was a massive waste of time for me and them. They will not earn any of my money. It did make a good story to tell my neighbors.

Home Depot is next, i hope that goes better than empire.

Product or Service Mentioned: Empire Today Flooring.

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