Reply by Empire Today

I came across your post, and although some time has passed since you’ve wrote your review, I’d like the opportunity to reach out to you. As a member of the National Customer Service team, it is important to learn more about the situation you’ve described regarding the quote you received during your appointment. Please accept my apologies for any miscommunication about your fully installed price. I would like to look up your account information and follow back with you personally to be sure your concerns were resolved. Since I don’t have your name from your post, please email me at customersupport@empiretoday.com or contact me via phone at 888-588-2315 x4195. Thank you. Rebekah Clerk, National Customer Service Manager
Author's
Annapolis, Maryland
1 comment

I obtained a quote from Empire.The verbal price that quoted was very high.

However, the sales rep wrote a lower more reasonable price on the contract. I agreed to pay the price as written on the contract. The Empire main office decided that this price was not correct and charged my credit card for the verbal amount quoted by sales rep. I disputed this charge as it was not in the amount of the credit slip that I signed (the contract and credit slip that I signed both have the lower price on it).

Now, they are threatening me and accusing me of fraud.They state I am obligated to pay the higher price and that I should have known it was an error.

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Anonymous
#193711

this is my 3rd comment about this company and there practices.THEY TRIED TO INTIMADATE ME ALSO ON THAT FRAUD SCEAM TELLING ME I DEFRAUDED MY HOME OWNERS AFTER I SENT THEM A BLACKED OUT COPY.

AND I WAS TOLD BY JASON HOLLWWAY WITH THIS THEY WOULD REPLACE MY FLOORING with this HE IS A LIER THIS NEVER HAPPNED ITS HOW 3 WEEKSnow and iam pissed.AND MY FLOOR STILL ISNT DOWN.THIS COMPANY DOES EVERYTHING WRONG IN BUSINESS AND TO THE PEOPLE THEY SERVE.I GUESS THIS IS HOW THEY PAY FOR THERE TV AD

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