Reply by Empire Today

I truly apologize for your experience with our sales representative. Customer satisfaction is extremely important to us. As a member of the Customer Service Management Team for Empire, I wanted to let you know that we review each and every concern that is brought to our attention. The experience you described is not how our sales representatives are instructed to handle appointments. We do provide one fully-installed price, which includes many items such as product cost, installation, padding, moving of furniture, removal of old product, etc. We really would like to follow up with you and discuss this with the sales representative and his manager. We believe that our customers are the cornerstone of our business and want to ensure you receive world-class service. I cannot locate your account from the information in your post, so could you please contact me so we can discuss your experience? If you can, please contact me directly at customersupport@empiretoday.com or 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Norfolk, Virginia
2 comments

I HAD AN EMPIRE CARPET REPRESENTATIVE COME TO MY HOME TO DO AN ESTIMATE ON WOOD FLOORING AND NEVER HAVE I BEEN MORE DISRESPECTED IN MY LIFE ONLY TO NOT EVEN RECIEVE AN ESTIMATE ON THE COSTS OF DOING MY HOME.I AM A YOUNG HOMEOWNER WHO WAS REPEATEDLY ASKED WHERE THE OWNER OF MY HOME WAS, HE REFERED TO ME AS PRETTY LADY AND TOLD ME WHAT WE WOULD BE DOING IF I WAS IN NEW ORLEANS WITH HIM, HE WASHED HIS FACE IN MY KITCHEN SINK AND USED MY BATHROOM, HE TOLD ME THAT I SHOULDN'T GET WOOD FLOORING THAT IT WAS *** BECAUSE I SHOULDNT PUT ANYMORE MONEY INTO MY HOUSE BECAUSE I COULD NEVER CONVINCE HIM TO BUY IT OR ANYONE ELSE.

I SHOULD HAVE KICKED HIM OUT OF MY HOUSE LONG BEFORE BUT AFTER 2 HOURS OF THIS I JUST WANTED TO GET MY QUOTE. HE CONTINUED TO HAGGLE ME ABOUT MAKING A DECISION "TODAY" RATHER THAN DISCUSSING THEIR FLOORING,WARRANTIES AND FINANCING, ETC. WHEN I TOLD HIM THAT I WAS NOT RUSHING INTO A DECISION TODAY HE GAVE ME A BOGUS QUOTE AND WOULD NO LONGER SPEAK WITH ME. HE TOLD ME FOR MY CONDO THAT IT WOULD BE $6,000 WHEN I ASKED HIM FOR 3 DIFFERENT QUOTES 2 BEING LAMINATE THE 3RD BEING HARDWOOD (BUT FOR SOME REASON IT WAS THE SAME PRICE FOR ALL 3).

HE THEN WALKED OUT OF MY HOUSE DIDN'T ANSWER MY QUESTIONS WHICH I WAS ASKING HIM AS HE WAS WALKING OUT OF MY HOUSE.

I DON'T KNOW IF HE THOUGHT HE WAS WASTING HIS TIME OR IF HE WAS UPSET ABOUT THE FACT THAT I, A YOUNG FEMALE, AM SUCCESSFUL BUT HE IS AN *** BECAUSE I AM GETTING WOOD FLOORING DONE IN MY HOME, NOT TO MENTION I WORK IN THE REAL ESTATE INDUSTRY AND COULD HAVE REFERRED EMPIRE OUT BUT IN NO WAY WILL I EVER REFER THEM TO ANY OF MY FRIENDS OR FAMILY.I CANNOT IMAGINE WHY ANYONE WOULD HIRE THIS MAN TO WORK AS A REPRESENTATIVE FOR THEIR COMPANY.

Review about: Empire Today Estimate.

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Anonymous
#91155

Arrangement were made for Empire to come out on the Saturday after Thanksgiving between ll am and 1 pm.Instructed to be prepared two hours before and two hours after scheduled appointment.

I, the decision maker, was up and ready for the estimator at 8 am.

Finally, at 4:50 pm I called Empire. They had not heard from the representative either!!!! The incident would be reported to the field manager.

Today is the Tuesday after Thanksgiving @ 4:15pm and I have not heard from anyone at Empire about no call, no show - just a waste of my day.

What a way to do business!Maybe I better be grateful I found out now that not one of them has the integrity to pick up the phone.

Anonymous
Keasbey, New Jersey, United States #87377

u know its funny, a few months back i called about setting up an appt for a free estimate, i was told that i should make sure the decision maker is present,i thought why? needless to say i never called them, thanks for the comment

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