Reply by Empire Today

Kelly, I am sorry our pricing didn’t meet your expectations. We do try to work with each and every customer to make sure they’re happy with your experience. As a repeat customer, your satisfaction is very important to us and I understand that the local area manager spoke with you today and offered to install the product you chose at a discounted price. Once you’ve made your decision, or if you have any further questions or concerns, please feel free to call me at 888-588-2315 x4195 or email me at I’m always happy to help. Rebekah Clerk, National Customer Service Manager
Irvine, California

My husband and I recently had our upstairs carpeted by Empire Flooring. We were very happy with our experience. The carpet was an olefin berber, on the less expensive side, but this is what we wanted because we are on a tight budget.

Following installation, we received a $200.00 off of our next purchase through Empire via email, no restrictions listed.

Partly because of this discount, we called them back to have our basement flooring done. The same rep came out for the free home estimate, measured and then provided a quote on Vinyl Tile. For the 410 sq ft, he quoted us at $4500.00 which was out of our price range and a bit expensive. He then said he could do berber carpet for $1250.00 which included 450 sq ft. Since this wasn't our initial plan and we were a little worried about potential flooding (we just bought the house 2 months ago), we decided to hold off on making a decision.

Well, a little over a month goes by and we see a promo for 70% off select carpet and we decide that this would be a good time to do it if we are going to do it at all! So, we call and tell them that we would like to carpet the basement (410 sq ft) and the stairs (78 sq feet).

He comes to the house again and tells us that the carpet we want is part of the 70% off. YIPPEE!

So, based on the great deal they are running on the carpet, our $200.00 discount and the fact that our prior quote at 450 sq ft was $1250, you would think we would be thrilled to find out the price...NOPE!

After negotiating down $500.00 off of the price he first through out, we came to the number $1410.00. This included the 70% off and the $200.00 discount is only off of full priced items.

How? I mean, it sounds to me like we got no discount at all. If someone can do the math and make sense of how we got either or both of the formentioned deals, i would greatly appreciate it.

We ended up walking. We said we would pay no more than $1300.00 even though that was still higher than we thought it would be based on the discounts. He said he couldn't do that price.

Product or Service Mentioned: Empire Today Estimate.

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