Reply by Empire Today


we’re disappointed that you were inconvenienced by the issues that occurred during your installation. We understand that we’ve been in contact with you about possible resolutions and that you chose to cancel the order. Please don’t hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or

Thank you.
Rebekah Clerk,
National Customer Service Manager
Louisville, Kentucky

Agreed to pricing on hardwood flooring. Installer came in and said floor was uneven and it would cost an extra $2000.

Sales rep said she went over it with us. NOT TRUE. The installer's contact at Empire (Roger?) told my wife I was a liar and then the next day that she was a liar. The only people lying work for Empire Flooring and their sub-contracting sales people.

After they ripped up portions of our carpet and parquette(?), they said they were leaving and Mike, the installer, who by-the-way had nothing to do with this, tried to piece it back as best he could.

Do Not Use this Company. Ever!!!!!!!

Product or Service Mentioned: Empire Today Flooring.

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