Reply by Empire Today

Dear Iris,
We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to customersupport@empiretoday.com.
Thank you.
Author's
Orlando, Florida
2 comments

My luxury tiles were installed in Feb.2015.

The installers did not speak English which made it really hard to communicate, at one point I spoke to the 10 year old son who translated for his Dad. Empire was impossible to reach. When you call them you are getting a call center. In Feb.

2016 three tiles were replaced, surprise the corners are lifting again because the floor was never prepared properly. All of my kitchen tiles are cracked. Empire will replace 20 tiles. Some of the Armstrong tiles were defective, lots of luck contacting them.

A local tile place said Empire would take care of it since I bought the tile from them. Not so. Please just go to Home Depot, Lowe's or a local flooring place. The original installers no longer work for Empire.

This is such a nightmare. I have an open concept so when they replace tiles it looks like a checkerboard. I can't believe they are not taking responsibility for this nightmare. I will be more than happy to provide photo's of the damaged tiles.

Please don't use Empire or Armstrong products.

I am now contacting the Attorney General and Better Business Bureau.Really tried to resolve this issue with Empire.

Review about: Empire Today Flooring Installation.

Reason of review: Bad quality.

I didn't like: Nightmare, Installers not knowledgeable.

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Comments

Anonymous
Doylestown, Pennsylvania, United States #1180236

Hi, I also had a ban experience with empire please let me know how things work out for you with the better business bureau because I'm thinking of doing the same thing if they do not respond to my situation soon

ETCustomerSupport
#1179211

Hello Aubrey,

Thank you for bringing your concerns to our attention.We regret the level of service that you received and would like to help make things right for you.

Unfortunately, we cannot locate your account with the information given.

Please send your contact information to customersupport@empiretoday.com so that we can follow up with you.

Thank you.

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