Reply by Empire Today Mar 06

Hello Stevie,
We are glad to hear that you are satisfied with your finished product and that we were able to help. Enjoy the new look and feel of your home!
Author's
San Tan Valley, Arizona
1 comment

The finally fixed the issue.If the company had the carpet guys come out in the first place they could have saved themselves a headache!

It took ten minutes and they didn't even have to move all the furniture. Customer service talk to your floor professionals before your argue with your customer. It will save you so much ill will. Thank you for fixing the issue.

As I said before the sales guy was amazing, the hardwood guys were fabulous. I just had a small issue with the carpet and they fixed it in 10 minutes. Empire your products and services were up to snuff. If you could just get your costumer service people to handle calls by respecting the customer than you would have one heck of a company!

Good luck and thanks again.I love my new floors.

Review about: Empire Today Carpet Flooring.

Review #881237 is a subjective opinion of a user.

4.6
Diversity of Products or Services
Advertised vs Delivered
Value for money
Warranty
Website
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
Staff
Service Scheduling
Price Affordability
Reliability
Reason of Review / Monetary Loss They fixed it!! / Not specified
Preferred solution Not specified

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ETCustomerSupport
#1184272

Hello Stevie,

We are glad to hear that you are satisfied with your finished product and that we were able to help. Enjoy the new look and feel of your home!

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