Reply by Empire Today

Dear Patricia,
We’ve read your review, and we are disappointed to learn of the issues you’ve encountered with your installation. We would like to follow up with you if you continue to have questions or concerns. We can be reached at customersupport@empiretoday.com.
Thank you.
Author's
Grand Rapids, Michigan
1.0
Details
Staff
4 comments

Empire installed the hardwoods in the house I just bought.When we took off the baseboards to do custom painting, the wood does not go all the way to the wall.

The installers covered up their failures with an inch wide quarter round. So we have big gaps all around the baseboard, which means more baseboard installations. Awful work. Any problem they put a transition bar, so I had speed bumps all around the area, too lazy to smooth it out and match the work.

Awful Awful Awful Awful.

No way to fix it without complete tear out or multiple baseboards.

Reason of review: Bad quality.

Monetary Loss: $4000.

Preferred solution: Let the company propose a solution.

I didn't like: Quality of the job.

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Comments

Anonymous
#1145773

You don't install wood floors tight to the wall, this is to allow for movement of the wood. Wood expands & if it were tight to your walls the floor would buckle. ***

Anonymous
#1135620

As a flooring installer I want to let you know that's how you do it unless you request or take the wall base off otherwise it is next to impossible to install, maybe you should try it ice to understand the products.

Anonymous
#998562

You are an ***. Wood must have 1/4" to 1/2" from the wall or baseboard to expand and contract with changes in the home humidity. Google it.

ETCustomerSupport
#998216

We’ve read your review, and we are disappointed to learn of the issues you’ve encountered with your installation.We can assure you that this is not what we expect for our customers, and we would like to know more about the situation and work towards a resolution with you.

Unfortunately, we cannot locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com so that we can follow up with you.

Thank you.Angelica Snell, Resolution Team Manager

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