Reply by Empire Today

Kellie, we’ve been attempting to reach you and have left you messages regarding your concerns with your product. We’d like to speak to you so that we can work towards a resolution. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com, and we’ll follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager
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Washington,District Of Columbia
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Update by user Jun 17, 2012

I\'ve called many times and asked for some type of resolution. They were supposed to get back to me, and guess what?

STILL HAVEN\'T. Don\'t know why I\'m surprised, they didn\'t do what they promised and have continued to disappoint.

Thank you pissed consumer, you were the only way I got them to care a lil bit.. just a bit too little and a lot too late.

Original review posted by user May 16, 2012

Satisfaction guaranteed my ***. I have called 4 times, asked to be called back, no one does.

What we were promised was not delivered. Our poor installers stayed and completed the work even though we were blatantly lied to by the salesman. based on other info here, seems to be COMMON. I still haven't received any financing info, so I'm sure there are fees there, its been over a month now.

All I want is someone who cares and so far no one does. AVOID this company like the plague.

Never believe a word that comes out of the salesman's mouth and KNOW that no one in management will do anything about it, because they dont care. Your money is the only thing they care about.

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