Reply by Empire Today

Thank you for making us aware of your concerns, Doug.

We understand that we’ve been in contact with you about the issues you’ve experienced and that we reached a resolution. Please don’t hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or

Thank you.
Rebekah Clerk,
National Customer Service Manager

Approximately 3 years ago we had carpet installed by empire carpet. Their salesman recommended thie particular carpet for a high traffic area.

It did not hold up...the carpet looks 2 to 3 times as old as it is. We called empire and for the past few weeks they have been sending people to our house and basically telling us it is normal wear and tear. We were told that there was a warrantee but empire does not stand behind it. Others that have looked at it claim that if they used a better padding it may have helped (of course we went with their recommended padding as well).

Although we have used empire in the past and recommended them to several others we are done with them as we feel cheated not only by thier recommendation but also by their customer service.

Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $1483.

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