Empire Today's reply to:
Empire Today - Empire - does not stand behind their product/warranty
Approximately 3 years ago we had carpet installed by empire carpet.Their salesman recommended thie particular carpet for a high traffic area.
It did not hold up...the carpet looks 2 to 3 times as old as it is. We called empire and for the past few weeks they have been sending people to our house and basically telling us it is normal wear and tear. We were told that there was a warrantee but empire does not stand behind it. Others that have looked at it claim that if they used a better padding it may have helped (of course we went with their recommended padding as well).
Although we have used empire in the past and recommended them to several others we are done with them as we feel cheated not only by thier recommendation but also by their customer service.
Review about: Carpet Puchase And Installation.
Review #389639 is a subjective opinion of a user.