Reply by Empire Today

Deborah, we truly apologize for your missed appointments and the inconvenience this has caused you. We realize your time is valuable and it's disappointing to hear about this. However, we understand that the local market did reach out to you today to address your concerns and that your appointment has been rescheduled for 9/21. If you have any further questions before then or if you need anything, please don't hesitate to call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Rebekah Clerk, National Customer Service Manager
Author's
Merrick, New York
0 comments

Had 2 different appointments did not shoe up and the second time never called spoke to 4different customer service people 4 different answers my first a ppt was September 22.I rushed home to be there at7 pm.

I received a call at 7:10 that the rep could not come. I called the next day to reschedule for September 14.i rushed home from work once again. At 8:30pm I called to see where the rep was because he was to be at my home by 9 pm and it was late already. The customer service person said he called the rep and left a message for him to call me.

I never received a call. I called back at 9:10 and was told they would cancel my a ppt it was already after the time period for the rep to come. I called again at 9:24 and was told ten rep told his manager he couldn't make it. No o e called and told me.

I was offered $50 off when I ordered carpet but I needed to reschedule. I asked to speak with a supervisor was on hold 8 min. I hung up called back and was now told there were no supervisors on duty and ten main office was closed so there was no way to k ow why the rep did not come.who is telling ten truth. Hard to know.

I will never use or recommend Empire carpets.Hope the rep is on commision

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