Had 2 different appointments did not shoe up and the second time never called spoke to 4different customer service people 4 different answers my first a ppt was September 22. I rushed home to be there at7 pm.
I received a call at 7:10 that the rep could not come. I called the next day to reschedule for September 14.i rushed home from work once again. At 8:30pm I called to see where the rep was because he was to be at my home by 9 pm and it was late already. The customer service person said he called the rep and left a message for him to call me.
I never received a call. I called back at 9:10 and was told they would cancel my a ppt it was already after the time period for the rep to come. I called again at 9:24 and was told ten rep told his manager he couldn't make it. No o e called and told me.
I was offered $50 off when I ordered carpet but I needed to reschedule. I asked to speak with a supervisor was on hold 8 min. I hung up called back and was now told there were no supervisors on duty and ten main office was closed so there was no way to k ow why the rep did not come.who is telling ten truth. Hard to know.
I will never use or recommend Empire carpets. Hope the rep is on commision