Reply by Empire Today

Sandra, after reading your post I was able to look into your account and apologize that there was an error on our part when assigning a Sales Representative to your appointment. I realize we’ve reached out to you and thank you for talking with us today about your experience. We are always trying to build on our customer service and your feedback can only help us to enhance the level of service we provide our customers. Rebekah Clerk, National Customer Service Manager
San Francisco, California

Update by user Apr 05, 2011

Empire posted a response on March 23rd stating that they\'d \"reached out to me\" however - I never received an email or a phone call regarding their no-show. Seems like they just posted a pat answer to my complaint.

Update by user Mar 21, 2011

This was even more upsetting in that since the appt was for a quote, it was specified that all \"decision makers\" be present as no samples could be left at the residence.

Original review posted by user Mar 21, 2011

Empire was scheduled to come to our house between 1-3 last Saturday. I recieved a confirmation email for the appointment.

When they hadn't showed up by 3pm, I called the 800 number & they contacted the technician. The folks at the 800# confirmed that my appt was set but said the technician didn't get the info. They asked if I wanted to reschedule and I told them no as I was worried this was indicative of their service.

I was really ticked and so was my husband. Too bad because we had wanted to redo 3 bedrooms, a landing and a living room/dining room.

Product or Service Mentioned: Empire Today Installation.

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