Reply by Empire Today

Mr. Kumar, I would like to apologize for the problems you experienced with your missed appointment. I was able to look up your account information in our system and understand that there was a scheduling error due to the holiday. Our customer service representative did speak with you and offered to reschedule your appointment. Again, please accept our apologies for the misunderstanding. If you are willing to give us another chance, I would like to follow back with the local market to coordinate a time for a sales representative to come to your home. You can email me at mmichalek@empiretoday.com or contact me via phone at 888-588-2315 ext. 5560. Marlo Michalek, Vice President Marketing
Author's
Ossining, New York
0 comments

I had booked an appointment with Empire to come between 9 and 11am.When they hadn't showed by 10:45am, I called Empire at their 800 number.

The lady I spoke to apologized profusely and asked for another chance at a time of our choosing. I requested 2-2:30 the same day, and was told someone would call to confirm. We were also offered $50 off as an apology. No one called, and no one showed up.

We'll take our business elsewhere, since Empire has shown they don't want it and has wasted our time.

We are not pleased.

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