I wanted to replace roughly 200 yards of carpet in my high end home. We called EMpire carpet and asked if they had a specific type of capret and when we were told that they did, we scheduled an appointment for a specific time (9:00 AM) since I am a business owner and need to be at my corporate offices.
We were assured that though they normally ask for a two hour window, they would be at the house between 9 and 9:15. Two days beofre the appointment an automated call came to me verifying the date and time.
On the morning of the appointment I received a call that they could not come out until 11 Am - and they didn't carry the carpet I asked for.
Obviously the company doesn't value the time of the consumer in the least, and has no problem making promises that they don't keep