Reply by Empire Today

Mr. Lublin, we’re sorry that the scheduling of your sales appointment wasn’t what you expected. As a company, we’re dedicated to providing you with the best service possible and your satisfaction is our number one goal. I understand that our local sales manager spoke with you yesterday and that you’ve been given their contact information should you decide to reconsider. You can also email me at or call me at 888-588-2315 if you have any further questions or concerns. I’m always happy to help. Rebekah Clerk, National Customer Service Manager
Philadelphia, Pennsylvania

I wanted to replace roughly 200 yards of carpet in my high end home. We called EMpire carpet and asked if they had a specific type of capret and when we were told that they did, we scheduled an appointment for a specific time (9:00 AM) since I am a business owner and need to be at my corporate offices.

We were assured that though they normally ask for a two hour window, they would be at the house between 9 and 9:15. Two days beofre the appointment an automated call came to me verifying the date and time.

On the morning of the appointment I received a call that they could not come out until 11 Am - and they didn't carry the carpet I asked for.

Obviously the company doesn't value the time of the consumer in the least, and has no problem making promises that they don't keep

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