Reply by Empire Today Jul 19, 2011

Mr. Lublin, we’re sorry that the scheduling of your sales appointment wasn’t what you expected. As a company, we’re dedicated to providing you with the best service possible and your satisfaction is our number one goal. I understand that our local sales manager spoke with you yesterday and that you’ve been given their contact information should you decide to reconsider. You can also email me at customersupport@empiretoday.com or call me at 888-588-2315 if you have any further questions or concerns. I’m always happy to help. Rebekah Clerk, National Customer Service Manager
Author's
Philadelphia, Pennsylvania
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I wanted to replace roughly 200 yards of carpet in my high end home.We called EMpire carpet and asked if they had a specific type of capret and when we were told that they did, we scheduled an appointment for a specific time (9:00 AM) since I am a business owner and need to be at my corporate offices.

We were assured that though they normally ask for a two hour window, they would be at the house between 9 and 9:15. Two days beofre the appointment an automated call came to me verifying the date and time.

On the morning of the appointment I received a call that they could not come out until 11 Am - and they didn't carry the carpet I asked for.

Obviously the company doesn't value the time of the consumer in the least, and has no problem making promises that they don't keep

Review #249080 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
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