Reply by Empire Today

As the National Customer Service Manager, it is very important that our customers are satisfied with the service and products that they receive. I apologize that they products that you purchased didn’t meet your expectations. We do offer product manufacturer warranties and we stand behind our installation with a one year warranty. I would like the opportunity to discuss your concerns with you and determine a mutually agreed resolution. Please feel free to give me a call at 888-588-2315 x4195 or you can email me at Rebekah Clerk, National Customer Service Manager.
Belton, Missouri
1 comment

We called Empire CaArpets anxious to see what the have. We also liked the ida of them coming to you , being able to look at all the smaples at home in your own lighting was great!

It didn't take long after the carpet was installed to start looking bad, the fibers were already laying down and it just didn't feel like it should! After a water problem and the edge of the carpet had to be pulled back we discovered that the pad was so bad that it just tore so easily, also the don't lay the pad all the way to the edge we discovered that in some places it was a few feet or more from the edge. BAD QUALITY CARPET AND HORRIBLE CUTOMERS SERVICE!!!!


Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $2.

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DO NOT BUY FROM EMPIRE!! They will rip you off.

Ive seen it first hand... There sales that they run on advertisements mean *** (ex.60% OFF, buy 1 get 2 free...) if you are wise you will get several quotes. Most likely you will find a great carpet for a great price through your local mom and pop shop. EMPIRE products are *** and they have a poor selection.

GO TO A SHOW ROOM FOR FLOORs at a mom and pop shop. Much better selection...

-AND DO NOT WORK FOR THEM!! BE prepared to be on call every day from 9am to 9pm. working strange hours.Having a car PACKED with flooring samples all the time.

You have to sell every deal the first time you are in the home otherwise its a 90% chance they wont go with empire because there so expensive. they are very cut throat too and will burn a contractor/sales rep if they have too. for example... If you sell a floor and its for 5k.

and your customer can only come up with 2k to give to empire... They come after YOU(the salesman/contractor) for the remaining balance due. And expect you to keep working for them. did i mention its commission only?

if you don't sell you make nothing. that's right, NOTHING! No benefits. Its only a good job if you are a good lire and have that used car salesmen act going on.

Im honest and that's why I could not stay with the company and decided to tell the truth to YOU the consumer.SPEAK OUT FOR WHAT IS RITE!

I hope you have read this and please write what you think or ask questions if you are even considering working for them. Thanks