Reply by Empire Today

As a member of the Customer Service Management Team for Empire, it is my goal to ensure that customers are satisfied with every step of the Empire process. We know that making improvements to your home is an important and big decision; our goal is to make it hassle-free and provide you with the highest level of service and products. All of our products are backed by manufacturer and installation warranties. If there are any issues that arise with the quality of the product or the installation, we will work with the customer on identifying the concern and assisting in providing a resolution. Since I do not have contact information to reach you, if you are interested in discussing your concerns, I can be reached at or via phone at 888-588-2315 x4195. I do look forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Southfield, Michigan

Empire carpeting: workers were great. Carpeting is very inferior, shows seams where there aren't any.

Threads pulled, looks crummy period. Not a very big selection for the price. It actually looks dirty. The salesman asked me what I thought was a fair price and I sure overpriced it.

Should have checked further before committing to Empire. I wouldn't recommend them to my worst enemy. I think they should be put of business before other people get taken for a ride.

I am going to try to get new carpeting from a reputable dealer and will check on line first. What more can I say?

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Anyone who has any pets should know better then to buy berber. I own three know, five within the last year and berber loops get pulled by the nails from the dogs. Shame on you for blaming it on the carpet when your dogs more than likely caused the pulls.


Dang, I wish I had researched this company before I paid $4000 for *** berber carpeting. They say all the damage is from my dog.....

HA! No *** cheap carpet and poor workmanship are the problem. They sent out an "independent" carpet inspector but when I called about the inspection, they had to logon to a different site so those "independent" inspectors are in their back pocket.

Said they would come out to fix a couple areas but for the most part, I am screwed. Carpet is only 16 months old and looks like ***!