Reply by Empire Today

As a member of our Customer Service Management Team, I apologize you were dissatisfied with your Empire Carpet purchase. Customer satisfaction is extremely important to us and we do our best to provide a resolution to customers that experience problems. It is not uncommon for new carpet to shed for up to 120 days. The main reason for carpet shedding is due to loose fiber left from the milling process. Unfortunately, I’ve been unable to locate your information in our system and I would like for a member of our team to speak with you about your concerns and also a resolution. If possible, would you be able to contact us 888-588-2315 x4195 or email us at customersupport@empiretoday.com with your contact information and we will follow back promptly. Rebekah Clerk, National Customer Service Manager.
Author's
Mount Laurel, New Jersey
2 comments

i see that empire today is trying to give away 2 rooms of carpet.i wouldn't get their carpet again if they were giving me a house full of carpeting free.

it is the worst carpet ever and they are over priced. they get their money from the instulation. of course they would have to their carpets are defective. they also are suppose to come in a day.

it took them a week to get to my house, and then put in an inferior product. I was not a happy at all. and i would suggest that if you are thinking of using this company i would think twice....not a happy customer. i have had my original carpets in my house over 15 yrs i thought i would get my daugher new carpeting but i should have left the older carpeting it held up better.

the empire carpeting sheds and then when i told them they said i wasn't vaccuming the rug right.i have been vaccuming for over 40 years i don't need lessons now.

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truthaboutempire
#80346

Whoa buddy stay clear! I dont know how many times I am going to post this: BUT STAY CLEAR OF EMPIRE TODAY!

richie lee
#75606

That is so true...I had spoke to empire and they had quoted me for my whole house to be done and they said next day...I told them I ould think about it...after a couple of hours I decided it was not right for me so I called and cancelled...Wouldnt you know at 6 a.m. tthey showed up to lay my carpet even after I cancelled and had a conformation of cancelling...The guy called his boss and he preceeded to tell me I needed to go ahead and get this done because the price of carpet was going 40percent that day so I was geeting a great deal...tried to give me another discount but they had showed up with wrong carpet not even same color...so beware they are scam artists.

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