AWFUL, AWFUL EXPERIENCE!!!!!
i was given the run-around for a full week trying to get custom window blinds.
first, i scheduled an appt. the empire employee called me 20 mins before the appt window closed to let me know that he was having "car trouble" and would need to reschedule. i rescheduled for 3 days later...no show. no call. I called HIM and he told me that he was somewhere else and wouldn't be able to get to me then rudely told me to call the 1800#. so i did. i actually gave them another chance...sorry i did that.
i spoke to a cust service rep who told me on the phone that someone would be at my home betwn 2-4p the following business day. i got a confirmation email saying that my appt was actually btwn 10-12p. i had JUST hung up the phone with her. how can you mess that up?
wait....gets better. the appt day comes...NO ONE SHOWS UP! i was told by cust service that "they didn't know why" bc it was in the system. and blamed the local office. the following day, i called to find out what happened...the customer service rep apologized and got to me earlier than me expected window. i liked him and even put a deposit down on the blinds. he told me that someone would be at my house the next day to re-measure and place the order.
Next day - no one showed. no call. i actually had two more no-shows, reschedulings etc. after that before i finally threw in the towel. i asked for my money back and proceeded to cancel my order. it was THEN that my doorbell rang. It was the empire employee there to re-measure my window.
can't make this stuff up, folks.
DO NOT USE EMPIRE!!!!!!! there are plenty of other more reputable, professional and reliable companies. I will be using one of them.
Product or Service Mentioned: Empire Today Customer Care.
Monetary Loss: $800.