Reply by Empire Today

As a member of the Customer Service Management Team for Empire, I apologize that the Empire experience did not meet your expectations. We know that making improvements to your home is an important and big decision; our goal is to make it hassle-free and provide you with the highest level of service. Empire works with leading manufacturers and carries a wide assortment of quality, name-brand products and styles. All our products are backed by manufacturer product and installation warranties. If there are problems with the product or installation, we will work with the customer on identifying the concern and assisting in providing a resolution. Customer satisfaction is extremely important to us. I would like if you could contact me so we can provide you a resolution. Please feel free to email us at or call me directly at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Reston, Virginia

I have been going round and round with Empire because of the *** carpet they sold me. The carpet is only a few months old and believe me, it looks years old.

The carpet on the steps are totally flattened down, not to mention the rest of the traffic area. The thing is, we rarely use the living room where this carpet is, and it looks this way. Plus there are only the two of us here as well, and not a family of kids to cause this. Empire sent someone out to check it.

At the time, the guy who checked it admitted to how it was worn. Yet, I get this report saying it looked ok and that he had used a carpet rake on it, and he never did anyway. It doesnt stop there. I got the report of someone else's problem instead of mine.

Wrong letter sent to me. Funny thing is, the other person had the same problem. So what does that tell you about Empire, huh? Tells me that they have a lot of people complaining about their product.

So I taked to the customer service person telling them they need to do something and she told me she would get back to me....and guess call back. Gee, am I surprised? No. I am not going to sit on this and Iam going to pursue it.

Plus I called the other person who had the same problem, the one who they had sent the wrong report to, and she said she was going to complain further as well.

Empire, Im not done complaining.

People think twice if you call them

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Crosslake, Minnesota, United States #134653

Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.


Consumer Advocate Team

Empire Today, LLC