Reply by Empire Today

I have read your post from a couple years ago, and although it has been some time, I would like to apologize for the inconvenience your missed in-home appointments may have caused you. We know our customer’s time is valuable and that it can be frustrating to have to continually reschedule your appointment. We know some time has elapsed, but if you are still interested, we would like to hear more about your experience so we can better improve on satisfying you and our other customers in the future. I can be reached at or via phone at 888-588-2315 ext. 5234. Bridget Moscatello – Vice President of Customer Care.
Los Angeles, California
1 comment

I scheduled a free in-home estimate for 2/23/08. They say to allow a two hour time frame for their sales person to arrive.

My appointment was between 11 am and 1 pm. Well, by 1:15 pm I was a little worried they weren't going to show up. I called, they said they couldn't get a hold of the sales rep. Suggested I wait a bit longer.

Waited almost two more hours, no show. Reluctantly rescheduled with the promise it wouldn't happen again. Here I am today, no one ever showed up for my appt. This company is a complete joke.

I'm surprised they're still in business.

I asked to speak to a manager and he claimed this never happens, and that he could reschedule it AGAIN. Ha, as if I'm going to waste a third weekend on these losers.

Product or Service Mentioned: Empire Today Estimate.

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Flint, Texas, United States #12033

It has been explained to me from a previous Empire Salesperson that Empire may schedule at times 4 to 5 sales calls to a salesperson in one 2 hour time frame. Even if the sales calls are located on the same street there is no way anyone could make all of those appointments.

Blame the company, the management for this type of scheduling not the sales representative.